- Catch member since March 2022
- Approved online Catch seller since March 2022
The Adult Playground is Australia's premium online retailer for fun loving adults. We are the sexual happiness people and we are proud to make a fun, fulling sex life available to everyone!
With over 6000 pleasure products across a range of categories there is something to satisfy every need, desire and budget.
We have an extensive range of men's, women's and couples toys including vibrators, dildos, masturbators, penis pumps, sex dolls, anal play stimulators and more.
We also stock a large collection of seductive sexy lingerie from small to plus size, so every woman can look and feel incredible.
Customer satisfaction is and always will be the heart of The Adult Playground. We take the uncertainty and sometimes embarrassment out of buying sex toys and intimate apparel.
If you need assistance our friendly and knowledgeable customer service team is available via phone and email to answer any questions and to offer help in finding that right product for you. We aim to make the shopping experience fast and easy.
We are completely Australian owned and operated. Your orders are shipped from our Australian warehouse in discreet packing straight to your door within 3 days.
REFUND POLICY
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. This also includes if you simply change your mind.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us via the Catch messaging app or via the Help Centre.
If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us via the Catch messaging app or via the Help Centre.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.