The Holistic Shop Profile

Once you receive your order, please inspect it carefully to verify that all items meet your expectations and are correct.

Please Note that our Aromatherapy Lockets are supplied with our Unique ECO Friendly Bamboo/Hemp Aroma Refill Pads which are a natural colour. Images on our listings may depict a coloured background this is purely to highlight the detail of our lockets.

We do not supply our Lockets with Coloured Pads and no exchange or return will be entered into on this basis, please ensure you read the descriptions on our listings prior to making a purchase and should you have any questions please email us through Catch.

Return Information

If, for some reason, you are not satisfied with your purchase, please contact us within 14 days of purchase to arrange for a Return, Refund or Replacement (see details below)

Cancellation of your Order

Once your order has been submitted a request for cancellation will only be granted if your order has not entered our production or shipping phase. All cancellations are at the discretion of The Holistic Shop.

Change of Mind / Return of Unwanted Items
Our "Change of Mind" return policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. Certain products in our range cannot be returned to health and hygiene reasons, if you are unsure which products these may be please contact us via Catch’s Messaging System prior to your purchase.

All "Change of Mind"

Change of Mind returns are accepted inline with Catch.com.au Customer Service and Care Policy and must be returned to us within 14 day of purchase unused, unopened and fit for re-sale. The Holistic Shop will not be responsible for return postage costs on any change of mind purchases and any refund to you will be less any original shipping fees. The return item will be inspected once returned to our warehouse and if fit for resale a refund will be issued via Catch.com.au if there are any problems with the product you will be notified once inspected. ‘All goods sold on Catch.com.au are covered by a standard change of mind policy. Click here to review
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HAND Crafted Jewellery, all of our handcrafted jewellery is made to order and as such cannot be returned, the same applies to all Lava Aroma Jewellery this cannot be returned due to health and Hygiene Reasons’

Returning your item

Please contact us through Catch messaging system to obtain our return postal address.

We ask that you include a copy of your Original Invoice inside the return parcel so that may identify your order in a timely manner. If your Invoice is not included this could delay the refund process.

We ask that you return all "change of mind" purchases via Registered post and insured. You will assume any risk of loss, theft or damaged of our goods during transit. The Holistic Shop will not be responsible for parcels lost or damaged in transit if you choose not to register and insure them.

Return of Faulty Items

If you have received an incorrect or faulty item please notify us in writing within 7 days of receiving your order by contacting us through Catch messaging system.

In your email please provide us the following information:

1. Please include your Order Number and your Name in the email subject line
2. Which item you have received that has damage or a fault
3. Please provide us with a detailed explanation of the problem with the item and/or the damage
4. Photographs of the damaged to the item and or incorrect item including photographs of the actual packaging (if claiming for in transit damage)
5. Please state clearly whether you are claiming a refund or replacement

The above does not affect your rights under Australian Consumer Law and we will endeavour to correct any problem with your item/order in as short a time frame as possible.