- Catch member since November 2018
- Approved online Catch seller since November 2018
The Tea Hut is one of Australia's largest online loose leaf tea stores. With over 200+ certified organic loose leaf teas and herbs you will enjoy variety, quality and affordable pricing shipped fast Australia wide!
Returns Policy
Change of mind
1. The Tea Hut will provide a 14-day money back guarantee. If you are not satisfied, or changed your mind about your purchase, you may request to return the item(s) within 14 days from the invoice date at your expense. The item must be returned with all the original accessories and packaging with the following conditions:
a. as new and are not used, worn, or opened and have all original packaging and tags in-tact (including any package seals (if any) being unbroken);
b. in a resalable condition;
c. not damaged in any way.
d. The customer bears the risk of return and is responsible for the costs of return postage.
Defective and damaged products
2. The Tea Hut will provide a 14-day return policy from day of invoice on all items; if the user finds that the item is not as described or damaged due to insufficient packaging (no fees will be administered).
a. a replacement of refund will be offered once item is received and inspected.
b. return postage will be covered by The Tea Hut.
Warranty Claim and Returns Procedure
In the event of returns due to warranty claims, defective or money back cases, the customer will be required to contact The Tea Hut via Catch messages to obtain an RMA (Return merchandise authorization) case number. Afterwards, you will be asked to send the item back in its original packaging with all contents. For warranty cases only, the return postage fee will be shouldered by the customer. Once item has been received and inspected, a refund of payment or replacement (if applicable) will be processed back to the customer.