- Catch member since November 2018
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Platinum Seller100%
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Seller rating
Platinum Seller100%
- Approved online Catch seller since November 2018
Store, Age & Display your Wine in Style!!
Reliable Wine Storage shouldn't be expensive! We have a mission provide stylish, simplistic and affordable wine storage solutions to everyone.
The Wine Rack Guru has grown to become one of the global leaders in Wine Storage Systems.
Our Change of Mind Policy:
We are happy to offer you a refund or exchange for change of mind on most full price and reduced merchandise.
The following change of mind timeframes apply:
Online (Australia/New Zealand): 30 days from date of delivery
Subject to the Consumer Guarantees outlined below, merchandise returned for change of mind within the above timeframes can be returned for an exchange or full refund subject to the following conditions:
- Proof of purchase is accompanied with the returned merchandise;
- The merchandise is unused and in its original condition with all tags intact.
- Any discounts received at the time of purchase will be carried over.
- Goods are damaged by customer
- Personalisation of goods
- Personalised items cannot be returned for a refund or exchange for change of mind.
- Change of delivery address
- Changes to colours and sizes
- Adding or removing items
- Applying discounts
- Full order cancellations
Exceptions to our change of mind policy
Our change of mind policy does not apply to the following merchandise:
Online cancellations & order amendments
Unfortunately we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:
Please ensure all details provided are full and correct at the time of order placement.
Faulty, damaged or incorrectly described items
When returning or exchanging a faulty, damaged or incorrectly described item, The Wine Rack Guru will arrange return postage on your behalf or refund postage costs upon presentation of receipt/s. This is subject to inspection by The Wine Rack Guru prior to sending goods back to us.
