- Catch member since July 2021
- Approved online Catch seller since July 2021
The Wooden Toy Co creates toys that inspire learning in children. Our toys enhance development and make learning through play fun. All of our toys are made in Melbourne, Australia, using sustainable and quality timber and materials.
We are happy to refund or exchange your item if you are not happy or your item is damaged/faulty.
If you have received your item and it is damaged or faulty, we will replace the item for you. If that is not a suitable outcome, we will refund you the price you paid for the item. Upon refund or replacement we will request that you send the original item back to us. We must have the original item returned to us in order to issue a refund.
Exchange or refund for change of mind
If you receive your item and it is not what you thought it would be, we will provide an exchange or refund, provided:
The item is returned in excellent, sellable condition
It is not more than 14 days since you received the item
The cost of returning the item is the customer’s responsibility
The item does not need to be in its originally packaging, but it must be packaged properly to avoid damage.
If you item arrives damaged, then our damaged item policy will take effect.
We are not responsible for any lost, damaged or stolen return deliveries. To avoid this, please ensure items that you are returning have been packaged securely and have a tracking number available.