- Catch member since July 2019
- Seller rating
- Approved online Catch seller since July 2019
Welcome to our world. At Thursday Living, we believe home decor should nourish and uplift us. We are a small team based in sunny Brisbane. Thursday Living started out selling home & lifestyle products online since 2016. With the lovely commitment of bringing new life to every home, we have curated over +1000 pieces created with much love and craftsmanship from Australia to the world. Why do we exist on this planet at all? We want to bring a smile to everyone's face.
Please allow approximately 3-8 business days for delivery depending on where you are in Australia. For Northern Territory and regional Western Australia customers, please allow up to 2 weeks for delivery.
Becasue we would love you to have a peace of mind, we offer a 7 days return policy accepts exchange/refund request if the goods are of:
- unacceptable quality (i.e. faulty);
- are damaged during transit;
- don't match product description; or
- don't do what our description said they would do.
If you receive a parcel from us that meets any of the above conditions, we are very sorry, please contact us from your Catch account and we will try our best to put a smile on your face.
CHANGE OF MIND
In 99% of the cases, we get packing and dispatch straight away when we get an order, except weekends and public holidays. As long as we haven't sent off your order yet, we can refund your order for a change of mind.
You will be refunded the transaction amount minus a $2 administration fee. If you have received your tracking number, we cannot refund your order. Please contact us through Catch to check if we have sent off your order yet. We will do our best to help.
For products other than faulty products, to be eligible for a return of your product, you must ensure the product is returned to us within 2 business days of the goods being delivered to you. The cost of return shipping is at the customer's expense for any return due to a change of mind or wrong size. We do not refund or add credit for the cost of return postage. we inspect all return items upon receipt. Unless the product is faulty, if your returned goods are assessed as having been used, worn, damaged, altered, tags removed, or otherwise returned outside of the stipulated timeframe, we will notify you of this assessment and the goods will be returned to you.
We do not accept responsibility for items that are lost or damaged by your courier when being returned to us. We recommend you keep a copy of your courier's tracking number for your follow-up. Other than faulty goods, once we receive your return and subject to the conditions above, we will issue you a store credit covering the cost of the item, excluding the shipping charges. We aim to process your return and send your credit note within 4 working days of receiving and inspecting your returned item.