- Catch member since November 2018
- Approved online Catch seller since November 2018
It is the mission of Trinity Connect to create long-term satisfied customer relationships by providing high-quality innovative products and services that offer superior value. Our objective and philosophy is to meet or exceed customer expectations. Our core values and mission is to drive leading-edge experiences and satisfaction. We strive to deliver this through integrity, energy, dedication and efficiency.
Our services ranging from providing information about a product, to supplying the product as well as to support the finished product to the end user. We only offer the latest and greatest high quality computer products. We provide our customers with solid knowledge about the products we sell, to give them a better understanding and to be able to make a sound decision before purchasing the product. We also provide solution based services, not merely selling a product on its own that may not meet the customer's full requirement. We can supply fully user customised system configuration to suit the different needs of each user. Our business model is customer oriented, we are not the typical online business or retail business that focus only in price, but one that focuses in customer service, support and satisfaction.
We understand that you might need to return something to us for a number of reasons. Please contact us via Catch Messages before sending anything back.
Items must be returned to us via tracked postage or courier. Without a verifiable tracking number, you accept full risk of the item not reaching us. Returns not received by us will not qualify for replacement or refund.
You changed your mind
We offer a 30-day return policy for change of mind. That means if you are not satisfied with your purchase, you are welcome to return it to us up to 30 days after you received it for your choice of an exchange or full refund, excluding original delivery costs.
All returned items must be in brand new, unused, unopened condition, in their original shipped packaging, and include all parts and accessories. Where returned items are not received by us in brand new condition, we will return them to you once you pay us the cost of redelivery to do so.
Return shipping costs are the buyers' responsibility and non-refundable. For exchanges, buyers will have to cover all shipping costs (return of the original item and sending of the new item).
The item arrived damaged or missing parts
All orders leave our warehouse in brand new undamaged condition. If your item arrives damaged or missing parts, we will gladly replace it for you (or if stocks are exhausted, refund you in full). We will arrange for a prepaid shipping label to be sent to you by email.
All claims for damaged items must be made within 2 business days of receiving your order. It is important that you open your order as soon as you get it, and notify us immediately if there is any damage.
Please take photographs of any damage and send them to us via Catch Messages before sending the item back, as we need to report damage to our insurer, delivery courier and warehouse.
The item is faulty
Your purchase automatically comes with protections under Australian Consumer Law that cannot be excluded. All of our products are fully backed by manufacturer warranty.
Should your product be faulty, please contact us via Catch Messages so we can guide you through the correct process for having the fault rectified under the manufacturer warranty. Depending on the manufacturer’s warranty terms and requirements, we will either repair or replace it for you (or if stocks are exhausted, refund you) excluding original delivery costs.