- Catch member since September 2018
- Seller rating
- Approved online Catch seller since September 2018
Velogear began in 2007 with around 400 products on sale. We now stock a huge range of 1000’s of Cycling Gear, Outdoor Gear, Sports Gear and now Kids Healthy & Educational Toys at the lowest prices, and provide fast and secure service.
At Velogear our mission is to provide high quality products at an every day low price. Being a small, family run Australian business we are able to keep costs down, whilst still providing a high and personal level of customer service and support. We excel in fast order turnaround and speedy delivery times.
Last year we surveyed 6000 of our customers and asked them why they keep coming back to Velogear? Their answers, in order of importance to themselves, were:
1. Low prices
2. Great quality products
3. Excellent customer service
4. Reasonable postage costs
5. Fast delivery
6. Heaps of great specials
7. 100% Family owned Australian company
8. Wide range of products
9. Easy to use website
10. Excellent returns policy
If the product you purchase is not as described or is faulty in any way, you may return it within 365 days for an exchange, store credit or a full refund.
WHY ARE OUR PRICES SO LOW?
We have over 25 years experience in our import business and deal with many overseas manufacturers. By dealing direct we are able source at the lowest possible cost and you save by cutting out layers of middlemen. In many cases we purchase cancelled production runs and over production runs for even better savings.
Velogear offer a hassle-free 365 day returns policy.*
All items can be returned within 1 year of purchase. The product must be undamaged, unused and in original undamaged packaging with tags.** The return postage is at your cost.
All items returned within 30 days can be returned for an exchange or refund.
For items returned to us between 30 and 365 days only an exchange will be made.
If you would like to return an item please contact us via your Catch account for the address.
* Exception: NO returns on custom built products eg wheels
** Products can only be returned in original condition. Original condition means that the product is unused and unblemished, the packaging and all tags are complete, intact and still on the product. It needs to be fit for us to sell to the next purchaser.