vidaXL Profile

  • Catch member since May 2017
  • Seller rating
    Seller Score
    85.7%
  • Approved online Catch seller since May 2017

Vidaxl is an international online retailer. "We offer a surprising range of products consisting of thousands of articles from categories like home, garden, garage, DIY and clothing." Moreover, in all countries in which we are active, we offer customer service in the native language.
When you buy an item make sure that your catch account has the correct delivery address (PO box/ Parcel locker/Parcel collect are not valid), mobile/daytime number, and email address.

Free shipping to:
- Sydney Metro
- Melbourne Metro
- Brisbane Metro

For all other areas, a shipping fee applies based on the postcode and weight of the order.


vidaXL on Catch offers its customers a 30-day cooling-off period. Therefore, if within 30 days of receiving your item it arrives damaged, doesn't match the listing description, is the wrong item, you can return it for a refund. Multiple items in one order? Then you're in luck. The cooling-off period only takes effect once you have received all your products. Please note that you must return any item in the same condition as you received it.

Returned fees can be charged for Not as expected. This applies in the following cases: Customer changed their mind/Item, is not as expected/Item doesn't fit/Customer found a better price/Customer simply doesn't like the product/Customer placed the order by mistake( Return fee is only applicable in case of return for refund, not in case of return for a replacement.)

How can you return your product?
• Log in to your Catch Account
• Click on "My Orders"
• Click on show order details
• Click on "Contact Seller", then select either General Enquiry or Request Return

Please get in touch with our customer service team immediately if you have any problems.