- Catch member since May 2020
- Approved online Catch seller since May 2020
Vinomofo is the wine store you've been waiting for. No bowties. No BS. We offer you epic deals on wines you'll love, backed by our 100% happiness guarantee.
We guarantee your happiness, so if you’re at all unhappy with your wine, contact us via Catch and we’ll do our best to sort it out.
The Mofo 100% Happiness Guarantee
At the ’fo, we want you to enjoy your wines. And of course we want you to keep coming back for more, and to tell all your friends about us.
We only sell the wines we love and drink ourselves, so WE think the wines are awesome, but everyone has their own tastes. So if you’re not happy with a wine you order from the ’fo, and it’s been less than a year since delivery, let us know. If you’ve opened two bottles or less in a case of twelve, or one in a case of six, we can organise pickup and give you a full refund — you choose. If you’ve opened more, or we’re talking about a mixed case, just contact us and we’ll figure something out.
In any case, if you get a bottle you’re not thrilled with, please contact us. We really do want you to be 100% happy. In fact, we guarantee it.
I want to return my wine, what do I do?
Once you get in touch, we have three convenient ways for you to return your wine.
A driver can collect it from your door*
You can drop it off at your local Post Office or Parcel Locker
Whichever you choose, it’s completely free! Just contact us, and we’ll organise it for you.
If you don’t have the original box, don’t worry, any box that fits the wine will do. To help out our lovely drivers, we do ask that you ensure the box is in good condition, with only unopened bottles inside, securely taped up, and free from any dangerous materials, such as broken glass.
In any case, if you get a bottle you’re not thrilled with, please contact us. We really do want you to be 100% happy. In fact, we guarantee it.
*In most cases a driver can collect it from you, there are some regional/rural areas we won’t be able to send a driver to so you’ll have to drop it at your nearest post office.
When will my refund be processed?
Once the wine has been collected, just let us know and we can issue a refund straight away. It can take a little while for your wine to travel all the way back to our warehouse, and we don’t want you to have to wait that long. So always best to let us know as soon as the driver collects it.
The same rules apply to mixed cases and club wines. You’re very welcome to return a case if you’ve opened two bottles or less in a twelve pack, or one in a six pack. Unsure? Drop us a line.
How do I change or cancel an order?
If you don’t get to it immediately, just contact us via Catch messaging system and we’ll take care of it for you.