Vitality 4 Life Profile

We are so confident that you will love your Vitality 4 Life Approved Product that we offer our customers a 30 day returns policy on all our items. This means if you change your mind you will receive a full refund minus a $20 flat fee return freight charge.
If you have any concerns on the return freight charges for these larger items for change of mind, please send us a Catch message with any questions.

We want you to be happy with your investment, so please send us a Catch message if for any reason you are not satisfied. In most cases, we are able to work with our customers and give them the help and guidance they need to get the most out of their product.

If you would like to arrange a return for a product, please contact us prior to returning the product. We will then issue you with a Return Authorisation Form (RAF). If an item is received back into our warehouse without this form it may be rejected and returned to sender.
If the item you received is damaged or faulty we may ask for photos to be sent through prior to the return; this helps us to quickly work towards the easiest solution and is also passed through to our dispatching/product development teams to improve our procedures and processes.

Please note the cost of shipping products back to our service centre for a warranty claim or return assessment are covered by the customer. Vitality 4 Life will cover the cost of sending out the repaired or replacement product to the customer once the warranty claim request has been resolved.

If you would like to arrange a return, please don't hesitate to please send us a Catch message.