- Catch member since October 2017
- Approved online Catch seller since October 2017
Welcome to WallCann!
We are an Australian retailer of power inverters, transformers, automotive accessories, and solar units.
We also carry a wide array of compression socks and stockings to support a healthier lifestyle. We pride ourselves on providing the most competitive prices we can, and ensuring your products are sent out to you in a timely manner.
Family owned, based in Adelaide, and running for over ten years, we're here to help!
If you have any questions about our products, or are looking for something specific, let us know! We're always willing to do our best to get you exactly what you need.
If you require assistance relating to any service or product purchased from WallCann please contact our Customer Support team.
Customer satisfaction is of the utmost importance to the WallCann team. Should you be dissatisfied with the products you have purchased, we will happily organise a refund or an exchange for you, so long as the products are returned to us in a saleable condition. Extensively damaged packaging and or missing parts (i.e Manuals, cables) upon return will incur a re stocking fee. This fee will be deducted from the original transaction when items are returned for a refund or exchange.
Please note however, the following items are excluded from the above:
- All food items and other perishable goods
- All health products, supplements, creams or other
- Underwear and intimate apparrel - including Compression Garments
- Headsets and ear pieces
Returns must be organised within 14 days of original receipt of goods.
If we have agreed to exchange your purchase, please include the name, product code and cost of the new product we are supplying.
If there is a price differential between the products please provide information on your preferred methods of refund or charge
We recommend that you insure your returned items for the full amount and/or select a trackable shipping method. WallCann can not be held responsible for returns lost in transit.
Products purchased in conjunction with a WallCann promotion, and subsequently delivered including a Free Gift, must be returned with that Free Gift to receive a full refund for the original item purchased. Should the original item be returned without the Free Gift, the value of the gift will be charged to the purchaser via the original payment method.
You may cancel all or part of your order, as long as you contact us before dispatch of the items ordered. Dispatch is typically 24 to 48 hours. Please contact our Customer Support team
Goods Damaged or Faulty on Delivery
Except where required by law, you must return damaged goods within 14 days of receipt. If a product is deemed to be faulty after that time, the normal warranty conditions for that product will apply. It is the recipient's responsibility to cover all costs and to follow warranty instructions as stated for the product.
Should the product you receive prove to be defective or damaged, we will refund the original purchase price, including any delivery and packaging fees via your original method of payment. If you negotiate a replacement, we will dispatch your replacement item (subject to availability) once we receive the return, at our cost.
Please note: Items found to be non-defective will incur the delivery charges of the return to the customer from WallCann.
Please allow up to 14 days for refunds to be processed upon receipt of returned items at WallCann.
NO COD Return Parcels will be accepted via any courier or Australia Post.
Return authorisation must be obtained and return freight arrangements agreed prior to shipment.
Packaging and Shipping Guidelines
Customer must ship all Warranty returns in careful compliance with the Packaging and Shipping Guidelines. Failure to do so may void the Product's warranty. WallCann advises the customer to keep the original box and packing materials for storing or shipping. For a Warranty claim, the customer must return only the Product. Prior to shipment, the customer must remove and retain all "add-on" items, (i.e. adapters, cables, manuals, etc.). WallCann does not accept responsibility for these items and they will not be returned with the repaired or replacement Product.
All products should be returned to WallCann in the original shipping container or a suitable box with sufficient protective wrapping. Please make sure that if any part of the product sticks out from the main unit that it is well protected.
WallCann is not responsible for product lost during shipment. All products being returned for Warranty repair or replacement must be sent freight prepaid. Each box must reference the following information: Customer/Contact Name - Return Address - Phone Number - RA Number (issued by an authorised WallCann Customer Service Operator). The RA number must be written on the outside of the shipping container for identification purposes. Shipments not properly identified will not be processed.