- Catch member since September 2020
- Approved online Catch seller since September 2020
Thank you for visiting Wasabi Power Australia. We are the first and official distributor of Wasabi Power Products in Australia. We stock wide range of Wasabi Power Products and thank you for using Wasabi Power products to capture your moments.
Shipping and Returns
Purchases will be shipped within 1-2 business days with free standard shipping and a tracking number.
Normal shipping lead time is 3 - 7 working days for most regional areas provided there are no unexpected circumstances such as unexpected Australia Post delivery network delay.
(1) We do not assume any responsibility for postal delays.
(2) Delivery could take a little longer for rural areas (Out of delivery Area).
(3) Once items have been dispatched, we are unable to redirect or cancel it. If you have any problems with your order, then you must go through the normal returns process outlined below.
(5) A signature may be required for some deliveries, and you are responsible for ensuring you are able to accept delivery.
We will not be held liable for:
- Late delivery where attempted delivery has occurred on or before the delivery time-frames.
- A parcel has been signed for and delivery has occurred (regardless of whether or not you have personally accepted delivery).
- Any mistakes in the delivery address. Additional costs will be borne by you.
14 Day Change Of Mind Returns
(1) We will be applied on Change of Mind Returns. It is based on the condition of the item.
(2) Original shipping and handling charges are not refundable.
(3) Buyer is responsible for payment of return postage for change of mind returns.
(4) The item cannot be damaged in any way. Items must be in brand new and resellable condition with all original product packaging such as boxes and plastics.
Exchange
We can exchange the product for you if you have ordered the wrong item. The difference in prices will be calculated. Buyers are also responsible for payment of return postage and postage to send the correct item.
Warranty
All items include a 3 year Australian Manufactures Warranty.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund if the product is faulty or any other reasonable reason.
*Please note that when stock arrives at our warehouse, we open it and check to make sure the product and the accessories are inside and then seal it in the original box.*