Watches Trusted Partner (Shipped from U.S.A) Profile

Change of Mind Returns
Once an order is placed for Watches Trusted Partner Goods, it cannot be cancelled. Because Watches Trusted Partner Goods are dispatched from overseas and the shipping process is highly automated. We as Selling Agent cannot, under any circumstances, accept a change of mind return for Watches Trusted Partner Goods.
You must review your order very carefully before checkout to confirm all your details and your desired product in your cart is correct.

Defective Goods
If your product is defective, you should always contact us through our Help Centre. Your protections in relation to defects or other problems with Watches Trusted Partner Goods are contained in the Australian Consumer Law.
Unless otherwise stated, no express warranties are offered relating to Watches Trusted Partner Goods by Catch or the Supplier.
The Australian Consumer Law provides certain guarantees to consumers when they purchase goods and these guarantees cannot be excluded, restricted or modified.
These consumer guarantees are different to, and separate from, any express warranty, which is given voluntarily by the Supplier. The time limit of consumer guarantees varies depending on the price and quality of the goods and may extend beyond any warranty given by the Supplier or the manufacturer of the goods.
The Supplier's goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement for or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Because Watches Trusted Partner Goods are shipped directly from overseas, if your product is defective, it may not be possible to replace or repair your product within a reasonable time frame, or at all.
Where this is the case, we as Selling Agent will inform you if your product cannot be replaced or repaired when you contact our Help Centre, and you will be able to receive a full refund.
Please be aware that, because Watches Trusted Partner Goods are from overseas, warranty information printed on the product packaging or inside it does not apply to Australia.
To preserve the integrity of Watches Trusted Partner Goods, neither we nor the Supplier have tampered with the packaging to remove manufacturer instructions or inserts.
As far as these inserts contain information on overseas warranties, these should be ignored.

Process for Returns and Refunds

When returning a product, please contact us via your Catch account.
Once contacted we as Selling Agent will advise you of the best way to return the product(s) and provide you with a Return Authorisation Number.
Refunds will be issued using the payment method used for purchase.
We as Selling Agent aim to process refunds and replacements within 28 days of receipt by us of the original product.
Replacement of goods, refunds and repairs will not be made until the original product is received by us as Selling Agent and your is claim verified.
We as Selling Agent will not refund a purchase or replace a product where in our reasonable opinion the product has following sale to you become of unacceptable quality due to misuse, failure to use in accordance with manufacturer's instructions, using it in an abnormal way or failure to take reasonable care.