- Catch member since July 2019
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Gold Seller97%
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Seller rating
Gold Seller97%
- Approved online Catch seller since July 2019
We are a family business who specialise in Fragrance Oils and other scented products. We currently stock 700 different fragrances which can be used in countless products.
If a product you receive is damaged upon arrival or faulty we are happy to organise a return/replacement, we do not however accept change of mind returns. As a small business, the time involved, and the cost of processing returns can be extremely high. We are also left with a product that we are unable to re-sell as it has been opened, used etc. It is for these reasons that we do not accept change of mind returns.
We do not accept returns on any of our fragrance or scented products. Whether you like a particular scent or not comes down to personal preference. In other words, not liking the smell of a scented product is not a valid reason for a return request. If you unsure of a particular scent we suggest you purchase a small size before committing to larger sizes.
By purchasing our products you are agreeing to our returns policy. If you would like to clarify any of the above information please contact us prior to purchasing. If any products arrived damaged please notify us within 48 hours of delivery. If a product is damaged or faulty we will require evidence such as photos or video to show the problem.