- Catch member since May 2017
- Seller rating
- Approved online Catch seller since May 2017
We are a direct importer and online retailer located in Sydney. We offer quality electronic products, toys and gadgets direct to consumer at the lowest possible price.
Wholesale Electronics Partner stands behind the quality of products we offer. However, we do not live in a perfect world. In the instance that there are issues with the product purchased, we accept the return of the product for repair or replacement.
Change of Mind
We understand that there are instances where you might change your mind about your purchases. Wholesale Electronics Partner offers a 14 day change of mind policy. Products returned must be in “as sold” condition. That means that products must returned in original undamaged packaging with complete accessories and instruction manuals supplied. Products that meet the mentioned “change of mind policy” will have the refund returned to the original payment method.
Please note that there are product exclusions from our change of mind policy. Product change of mind exclusions will be specifically mentioned in the products detail. These product exclusions are due to health and safety reasons and no return or refund will be permitted.
Wholesale Electronics Partner offer 12 months warranty, unless stated otherwise in the product copy or specifications. The products we offer comes with guaranteed that cannot be excluded under the Australian Consumer Law. The customer is entitled to a replacement or refund should a major failure occur and for compensation for any other reasonably foreseeable loss or damage. Our customers are also entitled to have the products repaired or replaced should the products fail to meet acceptable quality and the failure does not amount to a major failure. Should there be defects in materials, components and workmanship is identified within the specified warranty period, Wholesale Electronics Partner will decide to repair or replace the product.
Warranty is subject to inspection and determined that the defect was not caused by or contributed by other factors beyond our control. This includes mis-use, excessive use, improper installation, maintenance, repair, tampering or modifications to the product that is not stated and recommended by the manufacturer.
Warranty can be claimed by contacting Wholesale Electronics Partner and returning the product within the Warranty Period with the original Tax invoice. Postage and Freight to and from in relation to warranty claims is the responsibility of the customer.
For more information on your rights in relation to Warranty claims, please visit ACCC website link below:
Terms and Conditions
To facilitate the return of the product, you must notify within 14 days of taking delivery of the product.
Products must be returned in original undamaged packaging with complete accessories and instruction manual.
The 14 day period commences on the date the product is accepted for delivery. If there is not proof of delivery, it is assumed to be 3 business days from the date of dispatch.
The product must be returned to Wholesale Electronics Partner within 7 days of initial request to return the product.
Products being returned for credit or refund are at your own cost. Products remain the responsibility of the buyer until it is received at the address supplied by Wholesale Electronics Partner.
Once the product return is received, it may take up to 14 days to process and complete.
Wholesale Electronics Partner reserves the right to make changes to the Terms and Conditions without notice.