- Catch member since June 2018
- Seller rating
- Approved online Catch seller since June 2018
We love costumes at Wonderland Costumes!! Starting as a costume hire business in 2009, Wonderland Costumes has grown to now be 100% retail sales with an awesome collection of costumes for adults & children as well as a large range of accessories such as wigs, special effects makeup, stockings and props. We love what we do and we hope that you will love dressing up. You really do have more fun when you dress up!!
We want you to enjoy your dress up experience in every way. So, please contact us through your Catch account if there is anything we can do to help or you have any concerns.
DO YOU HAVE A REFUND OR EXCHANGE POLICY IF I'M NOT HAPPY WITH MY PURCHASE?
Yes, we sure do. If you decide that you don't wish to keep your purchase, for any reason, you can return the item for a refund, provided you follow the procedure below. There are just a few exclusions due to hygiene reasons or if the product or packaging is damaged (see below).
HOW LONG DO I HAVE TO RETURN THE PRODUCT?
You have 30 days from the day you received your product to get it in the post to us.
ARE THERE ITEMS THAT CAN'T BE RETURNED FOR A REFUND OR EXCHANGE?
Yes, just a few & only because of either hygiene reasons or because the item/packaging was damaged.
Refund or exchange is not offered for products in the following circumstances:
the item has been used, worn or damaged/altered by the buyer
the item is not in the original packaging or the packaging has been damaged in some way not all of the pieces of the product are included for return
the item was not received due to non-delivery by Australia Post or the courier company
The following products are unable to be returned for a refund or exchange if the packaging has been opened:
stockings & tights
hotpants & undergarments
beards & moustaches
makeup, makeup kits or special effects makeup
teeth & prosthetics
If items are returned to us in any of the above situations, we will contact you. We hope this won't happen though.
WHO PAYS FOR THE RETURN POSTAGE?
The buyer pays for the postage costs to return an item unless the product was faulty through no fault of the buyer. For faulty or damaged items due to manufacturing issues, we will pay for the return postage.
HOW MUCH WILL I GET REFUNDED?
If the product was faulty or damaged through no fault of the buyer, we will refund the whole purchase price, including postage. If you are returning the item for any other reasons, only the purchase price is refunded, not any original postage cost.