- Catch member since July 2021
- Approved online Catch seller since July 2021
About XP-PEN
XP-PEN is a professional and reliable supplier of graphics tablets, pen display monitors, stylus pens, and more. Our team is committed to endless innovation to bring illustrators, photographers, graphic designers, and other digital artists into the digital age with tools and technology to suit their individual needs.
Leave behind the limitations of traditional drawing tools and discover the limitless potential of digital art. Start your drawing program today with an XP-PEN pen tablet or display.
Whether you like sketching, drawing, painting, designing, creating 3D models, editing or retouching photos, our graphics products will help you enhance your Illustrations, animation, graphic design, photography, and more, visually and efficiently, with digital art software such as Photoshop, GIMP, Krita, Paint Tool SAI, Corel Painter, Illustrator, Clip Studio Paint, Inkscape, Zbrush, Blender and more.
1. XP-PEN Official Store AU will allow a return where you have changed your mind, provided that the item in question is:
- returned within 14 days of receiving order;
- as new and is not used, worn, or opened and has all original packaging and tags in-tact (including any package seals (if any) being unbroken);
- in a resalable condition;
- not damaged in any way.
2. We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.
3. You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by XP-PEN Official Store AU, you will not be eligible for a credit or exchange.
4. You may be provided with a product exchange, refund or store credit (at our discretion) only when the returned product is received, and it complies with the requirements outlined above.
5. If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.
INCORRECT OR FAULTY GOODS
Our quality control teams do inspect all deliveries to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty, damaged or the incorrect product, please contact us to arrange a return delivery and a refund or exchange. The return must be received by XP-PEN Official Store AU within 30 days.