Zach's Pet Shop Profile

  • Catch member since June 2019
  • Seller rating
    Gold Seller
  • Approved online Catch seller since June 2019

Zach’s Pet Shop where your pets are our family, we are an online based pet supplies company that is family owned and operated business in sunny Brisbane Australia. Zach's Pet shop is different from the rest, we have a wide range of products at great price points, great Australian based customer service and flexible payment options.

At Zach’s Pet Shop we are focused on ensuring that the very best pet products are available to all of our pet family at the very best prices that we can offer. As we do not have a physical store our overheads are much lower than all our major competitors so therefor we can pass these savings back on to you our customers.

Our simplified refund and returns policy is below, however please continue reading for the detailed version.

  1. You have changed your mind and would like to return the item within 30 days of purchase.
    • Return the item to us at your cost and we will provide a full refund.

  2. It's been more than 30 days since your purchase and you have changed your mind.
    • Generally we will not offer a return or refund, please contact us for further information.

  3. Your item was damaged in transit or has a manafacturing fault.
    • We will ask you to provide us with some eveidence of your claim, generally this will be photo's.

    • We may ask you to return the item to us, postage will be covered by us.

    • We will offer to repair or replace the item and will cover the shipping cost's as per Australian Consumer Law.

    • In some instances we will provide a refund if we are unable to repair or replace the product.

To request a return, you MUST do the following;

  1. Contact us via Catch Messaging system.

  2. Describe your reason for returning the item and provide any photographic evidence.

  3. Request a Return Merchandise Authorisation (RMA) number.

  4. Follow the instructions of Zach’s Pet Shop to return the item to the correct address.