Online Safety - Tips to keeping your account secure

We have a variety of strong measures in place to protect your security and privacy on our site, but below you'll find tips you yourself can use to protect yourself further.

Manage your password

You can change your password at any time by logging into your account your desktop or laptop computer, clicking 'Personal Details' and selecting 'Change your password'. 

Use the password strength indicator to ensure any password you use rates as 'Strong' or 'Very Strong', and preferably something you have not used on any other site. The longer and more complicated your password, the stronger it is. Do not use simple passwords like '123456', 'password' or 'qwerty'.

If you have trouble remembering your password, we suggest using tools like iCloud Keychain on Mac devices, or Credential Manager on Windows. There are also a number of other third party password manager tools available online.

Change your password regularly - password management software can make this easy. 

Use separate email accounts

We suggest using at a minimum a separate email account for your online shopping needs to your other personal or financial activities. There are a number of free email services available, such as Gmail, Yahoo and others that allow you to set up accounts easily.

Use a secure browser or shop using our mobile App

Some browsers are better than others. We recommend Chrome for Windows users and Safari or Chrome for Mac users. If you use a mobile device to shop with us, use our App instead of accessing the site through the browser.

Keep software up to date and use virus protection

Regularly check  that your software is up to date with the latest patches, and make sure you have virus protection installed and activated.

What should I do if I suspect my account is compromised?

First thing to do is change your password. You can do this by clicking 'I forgot my password' on the login drop down box on the desktop site. Remember to ensure you make any new password strong using the strength indicator.

If you have any more concerns, contact our Help Centre.

Avoid 'phishing'

'Phishing' is when a malicious third party attempts to get you to reveal personal information by asking for that information in unsolicited communications, which are often made to appear to be from a legitimate source.

Catch will never send you an unsolicited email asking for:

  1. Usernames and passwords;
  2. Bank account numbers;
  3. Pin numbers;
  4. Full credit card numbers;
  5. First names or surnames of family members;
  6. Your birthday

Catch emails you receive will all end in ''. If you believe an email you've received claiming to be from Catch may be a phishing scam, please contact our Help Centre.