Delivery Updates

FAQ

1. Is Catch delivering?

Yes, Catch is open and continues to deliver. However, due to current restrictions, some deliveries may take longer than usual. To support our customers during this time, we will be offering FREE pick up on eligible Catch orders from all Target and Kmart stores (excludes Marketplace, special orders and bulky items). We are doing everything we can to get your order to you as quickly and as safely as possible, and appreciate your understanding during this time.

2. How do I track my order and delivery?

You can track your order by checking:

  • Your order status via your Catch account
  • Emails/texts from our shipping partners containing your tracking number and delivery updates

You may receive multiple delivery confirmation emails if you have purchased items from multiple Sellers.

3. Why are some parcels taking longer to deliver?

To provide our customers with an indication of when their products will arrive, we include estimated dispatch times on each product page. Due to recent restrictions, our delivery partners, including Australia Post, are currently experiencing high volumes of deliveries. As a result, you may experience delays in receiving your parcel.

4. Can I still make a return?

Yes, our Returns & Warranty team are here to help if you need to lodge a Return Request (RMA). Simply log in to your Catch account, locate your order and request a return.

5. Is it safe to receive orders?

The health and well-being of both our team members and customers is our number one priority. We have taken every measure to create a safe workplace environment, including increased cleaning and hygiene practices, ensuring our staff are kitted out with personal protective gear and working closely with our delivery partners to ensure your parcel gets to you safely.

For more information about COVID-19, please visit the DHHS or WHO website.

6. Will my parcel be Safe Dropped at my door?

Yes, our delivery partners can reduce contact with customers by leaving parcels on your doorstep or in a safe place when instructed, maintaining social distancing for safe delivery.

7. Can I collect my order from Target, Kmart and K Hub stores?

Yes, eligible products sold by Catch can be picked up from selected Target, Kmart and K Hubs at 400+ stores nationwide, with no shipping costs.

8. Does Catch offer Express Shipping?

Yes, orders that are eligible for Express Shipping will show this option at checkout. The overall cost will depend on the weight of products within your order. Please note that due to COVID-19 restrictions, the Express Post next business day guarantee has been temporarily suspended by Australia Post. Express Post remains the fastest delivery option and will be prioritised for delivery by Australia Post.

9. Where can I find more information?

Please visit our Help Centre for more information about what we’re doing to continue to serve our customers. You can also submit a request through our online form to get in touch with our customer service team.

10. Price Gouging on Catch.com.au

Catch has always been about giving our customers amazing value and being a destination for the best deals. With the ongoing crisis already making things difficult for our customers, we want to ensure that your experience on Catch remains as enjoyable and consistent as ever.

We have adopted a zero tolerance to ‘price gouging’ behaviour on Catch by our marketplace sellers. Our Quality Curation team has been busy at work reviewing the thousands of essential marketplace products looking for those that have been marked up to unfair or unreasonable prices. We will take action against Sellers that unreasonably or unjustifiably raise their prices on essential goods to take advantage of our customers during this critical period. This includes removing certain items from the platform or suspending Sellers who are repeat offenders.

If you see a product that you suspect is price gouging, you can report it here and our Quality Curation team will assess the product and determine whether it needs to be removed from our site. Anything we deem to breach our Price Gouging Policy will be removed.

Products sold by Catch

  Metropolitan Regional Rural & Remote
Standard Shipping

From $6.95

FREE forClub CatchMembers

(2-5 business days)

From $9.95

FREE forClub CatchMembers

(2-7 business days)

From $12.95

FREE forClub CatchMembers

(3-10 business days)

Pick up from Target, Kmart & KHub stores

From $3.47

FREE forClub CatchMembers

(2-5 business days after dispatch)

From $4.97

FREE forClub CatchMembers

(2-7 business days after dispatch)

From $6.47

FREE forClub CatchMembers

(3-10 business days after dispatch)

Australia Post Collection

From $6.95

FREE forClub CatchMembers

(2-5 business days)

From $9.95

FREE forClub CatchMembers

(2-5 business days)

From $12.95

FREE forClub CatchMembers

(2-5 business days)

Express Shipping*

From $4.90

$2 forClub CatchMembers

(1-3 business days)

From $4.90

$2 forClub CatchMembers

(1-3 business days)

From $4.90

$2 forClub CatchMembers

(2-4 business days)

Metropolitan
Regional
Rural & Remote
Standard Shipping

From $6.95

FREE forClub CatchMembers

(2-5 business days)

Pick Up from Target

From $3.47

FREE forClub CatchMembers

(2-5 business days)

Australia Post Collection

From $6.95

FREE forClub CatchMembers

(2-5 business days)

Express Shipping*

From $4.90

$2 forClub CatchMembers

(1-3 business days)

Standard Shipping

From $9.95

FREE forClub CatchMembers

(2-7 business days)

Pick Up from Target

From $4.97

FREE forClub CatchMembers

(2-7 business days)

Australia Post Collection

From $9.95

FREE forClub CatchMembers

(2-5 business days)

Express Shipping*

From $4.90

$2 forClub CatchMembers

(1-3 business days)

Standard Shipping

From $12.95

FREE forClub CatchMembers

(3-10 business days)

Pick Up from Target

From $6.47

FREE forClub CatchMembers

(3-10 business days)

Australia Post Collection

From $12.95

FREE forClub CatchMembers

(2-5 business days)

Express Shipping*

From $4.90

$2 forClub CatchMembers

(2-4 business days)

Please use the chart as a guide only. Shipping costs are calculated according to the weight and size of your order along with the shipping address, and may vary if your order includes heavy, big and bulky items. *For orders that are eligible for Express Shipping, the option will be shown at checkout. The cost of shipping depends on the weight of products in your order. Express shipping will be picked and dispatched faster, with typical orders dispatched in less than 24hrs. Please note that due to COVID, the Express Post Guarantee has been temporarily suspended by Australia Post.

Products sold by Marketplace Sellers

To ensure you get the best prices and quickest delivery, these products are sold and shipped directly from the Marketplace Seller.

The delivery speeds and costs for Marketplace items vary by Seller, and are displayed on the product page and during checkout before you confirm your order.

 

Tracking Your Order

You can track your order by:

  • Checking the order status via My Account
  • Emails and texts sent from our shipping partners with the tracking number and shipping updates

Please allow 1-2 business days from purchasing your items for your entire order to be dispatched and shipping details confirmed by email.

You may receive multiple shipping confirmation emails if you have purchased from multiple Sellers.

If you have any questions about your order, checkout our Help Centre.

Club Catch

members enjoy

FREE SHIPPING + more!

Simply look for the 'Club Catch Free Shipping' logo on thousands of products across the site. Learn More

Start 30-Day Free Trial* *Goods excluded from free standard shipping benefits include big, oversize and bulky items, special order goods and non-participating Catch.com.au Marketplace sellers. You may cancel your free trial at any time during the trial period. If you fail to cancel before the end of the 30-day trial period, you will commence a Club Catch $6.50 monthly subscription. See here for terms & conditions.

Pick Up from Target, Kmart and K Hub

For cheaper shipping costs, products sold by Catch^ are eligible for Pick Up from selected Target, Kmart and K Hub's at 400+ stores nationwide.

Please book your pickup at Kmart online before arriving in store. View booking links below.

^Excludes Marketplace, bulky and special order items
 

 
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Pick Up from Target, Kmart and K Hub

List of stores eligible for Pick Up:

ACT

Target - Belconnen

Target - Canberra Civic

Target - Tuggeranong

NSW

Target - Armadale

Target - Bacchus Marsh

Target - Ballarat

Kmart - Bateau Bay

Kmart - Bathurst

K Hub - Bega

Target - Blacktown

Target - Bondi

K Hub - Bowral

Target - Brookside

Target - Bull Creek

Target - Bundaberg

Target - Burnie

Target - Carousel

Target - Castle Hill

Target - Charlestown

Target - Chermside

Target - Cranbourne

Target - Doncaster

Kmart - Dubbo

Target - Eastgardens

Target - Eastland

Target - Fountain Gate

Target - Frankston

Target - Geelong

Target - Glen Waverley

Target - Glenorchy

Kmart - Green Hills

K Hub - Gunnedah

Target - Hervey Bay

Target - Hornsby

Target - Joondalup

K Hub - Katoomba

Target - Kippa Ring

Target - Kotara

Target - Liverpool

Target - Merrylands

Target - Midland

Target - Miranda

K Hub - Moree

Target - Mt. Gravatt

K Hub - Mudgee

Target - Narellan

K Hub - Ocean Shores

K Hub - Picton

Target - Plenty Valley

Target - Point Cook

Target - Port Macquarie

Target - Redbank Plains

Target - Salamander Bay

Target - Springfield orion

Target - Tea Tree Plaza

Target - Toombul

K Hub - Tumut

Target - Tweed Heads

K Hub - Ulladulla

Target - Wagga Wagga

Target - Waverley Gardens

Target - West Lakes

Kmart - Wetherill Park

Target - Whiteford City

K Hub - Windsor

K Hub - Yamba

K Hub - Yass

NT

Kmart - Alice Springs

Kmart - Coolalinga

Kmart - Darwin

QLD

K Hub - Ayr

K Hub - Beerwah

K Hub - Bowen

Target - Brisbane

Target - Brookside

Target - Browns Plains

Target - Bundaberg

Target - Buranda

Kmart - Caboolture

Kmart - Calamvale

Target - Capalaba

Target - Carindale

Target - Castletown

K Hub - Charters Towers

Target - Chermside

K Hub - Chinchilla

K Hub - Dalby

Target - Forest Lake

K Hub - Gatton

Kmart - Gladstone

K Hub - Goondiwindi

Kmart - Griffith

K Hub - Gympie

Target - Helensvale

Target - Hervey Bay

Target - Indooroopilly

K Hub - Ingham

Target - Ipswich

Target - Kippa Ring

Target - Mackay

K Hub - Mareeba

Target - Maroochydore

Target - Morayfield

Target - Mount Ommaney

Target - Mt. Gravatt

Target - Noosa

K Hub - Noosa Heads

Target - North Lakes

K Hub - Port Douglas

Target - Redbank Plains

Target - Robina

Target - Rockhampton

K Hub - Roma

Target - Runaway Bay

K Hub - Sarina

Target - Springfield Orion

Target - Springwood

K Hub - Stanthorpe

Target - Strathpine

Target - Toombul

Kmart - Toowong

Target - Toowoomba

K Hub - Warwick

SA

K Hub - Berri

Target - Centrepoint

Kmart - Churchill

Target - Edwardstown

Target - Elizabeth

Kmart - Firle

Target - Hollywood Plaza

Kmart - Ingle Farm

Kmart - Kurralta Park

Kmart - Marion

Target - Marion

Kmart - Mt. Barker

Kmart - Mt. Gambier

Kmart - Munno Para

K Hub - Murray Bridge

Target - Newton

Kmart - Port Adelaide

K Hub - Port Augusta

Kmart - Port Lincoln

Kmart - Port Noarlunga

Kmart - Port Pirie

Target - Reynella

Kmart - Rundle Mall

Target - Sefton Park

Kmart - Tea Tree Plaza

Target - Tea Tree Plaza

Target - Unley

Target - Victor Harbor

Kmart - West Lakes

Kmart - Whyalla

TAS

Target - Burnie

Target - Devonport

Target - Glenorchy

Target - Hobart

Target - Launceston

VIC

Target - Airport West

K Hub - Ararat

Target - Bacchus Marsh

Target - Ballarat

Target - Bendigo

Kmart - Brandon Park

Target - Brimbank Central

Kmart - Broadmeadows

Target - Chirnside Park

K Hub - Cobram

Kmart - Cobram

Target - Craigieburn

Target - Cranbourne

Target - Dandenong

Target - Doncaster

Target - Eastland

K Hub - Echuca

Target - Epping

Kmart - Endeavour Hills

Target - Forest Hill

Target - Fountain Gate

Target - Frankston

Target - Geelong

Target - Glen Waverley

Target - Greensborough

K Hub - Hamilton

Target - Highpoint

Kmart - Horsham

Kmart - Knox

Target - Knox City

K Hub - Kyabram

K Hub - Lakes Entrance

K Hub - Leongatha

K Hub - Mansfield

Target - Mildura

Target - Mornington

Target - Northland

Target - Pakenham

Target - Plenty Valley

Target - Point Cook

K Hub - Portland

Kmart - Richmond

Target - Rosebud

Kmart - Rowville

K Hub - Seymour

Target - Shepparton

Target - Southland

Target - Sunbury

K Hub - Swan Hill

Kmart - Templestowe

Target - Traralgon

Target - Wangaratta

Target - Warragul

Target - Warrnambool

Target - Watergardens

Target - Waurn Ponds

Target - Waverley Gardens

Target - Werribee

Target - Wodonga

K Hub - Woodend

K Hub - Yarrawonga

WA

Kmart - Albany

Kmart - Armadale

Target - Armadale

Kmart - Baldivis

Kmart - Belmont Forum

Kmart - Booragoon

Kmart - Broome

Target - Bull Creek

Kmart - Bunbury South

Kmart - Busselton

Kmart - Carousel

Target - Carousel

Kmart - East Victoria Park

Kmart - Eaton Fair

Kmart - Ellenbrook

K Hub - Esperance

Kmart - Halls Head

Kmart - Innaloo

Target - Innaloo

Kmart - Joondalup

Target - Joondalup

Kmart - Kalgoorlie

Kmart - Kardinya

Kmart - Karratha

Kmart - Lakelands

Kmart - Maddington

Kmart - Mandurah

Target - Mandurah

Kmart - Midland

Target - Midland

Kmart - Mirrabooka

Kmart - Morley

Target - Morley

K Hub - Northam

Target - Perth

K Hub - Pinjarra

Kmart - Rockingham City

Target - Rockingham

Kmart - South Hedland

Target - Subiaco

Kmart - Success

Kmart - Wanneroo

Kmart - Warwick Grove

Target - Whitford City

 
 
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Pick Up from Kmart

Auckland CFC

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