Action Sports Profile
- Catch member since May 2018
- Approved online Catch seller since May 2018
Action Sports is a market leader in sports, outdoor play, games tables and fitness equipment. If you have a trampoline in your backyard there’s a good chance you’ve heard about us. We’re perhaps best known for our trampolines, swing sets and games tables under the Action Sports brand.
Action Sports is Australian owned and operated and prides itself on great quality product and excellent service.
We pride ourselves on great customer service and want to make your shopping experience easy & efficient. Should you wish to make a return, please contact us via your Catch account to obtain a Return Authorisation number.
OUR RETURNS POLICY
Change of Mind Returns:
The customer may return goods to Action for change of mind and obtain a credit:-
- Provided that the customer does so within 14 days of delivery
- Provided the customer produces a proof of purchase
- Provided a Return Authorisation (RA#) is obtained from Action in advance of goods being returned
- Provided the goods are in their original packaging, unopened, of a current model, and otherwise as new and in a saleable condition. We may charge a handling fee of 10% of the purchase price which will be deducted from the refund amount.
- Return freight will be at the customer’s expense and will be deducted from the refund amount.
In the case of your purchase being delivered damaged, we:-
- May request photos of the damage
- Will offer a replacement or refund
- Will issue a Return Authorisation (RA#) for the damaged product to be collected and returned to us at our cost.
If you have received a product which is faulty:-
- Please contact us via your Catch account. Our service centre representative will assess the claim.
- If there is a minor fault, we can offer either a replacement spare part, replacement unit or another suitable remedy.
- If there is a major fault we can offer a replacement, repair or full refund
- If the product was damaged through abnormal use, no refund or repair can be offered.