Aircons Online Profile

Refund policy
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us and if your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

1. Faulty Items
   
   • If a product is faulty and the fault has occurred within the product’s warranty period, the faulty product can be returned to AirconsOnline for a replacement. The warranty period is listed within “Specifications” under each product. If the product is tested and deemed not faulty by the Supplier’s technician(s), the credit note will be reversed and the product returned to the customer.
     
     • Policy Conditions:
       
       • The return request must be made within the product’s warranty period from the date of sale to your customer.
       
       
       • The invoice/receipt must be returned with the product to verify the date of purchase.
       
       
       • All components relating to the product must be returned
       
       
       • If a credit is provided, products will be credited at their most recent purchased price.
       
       
       • The total value of the return will be credited to your account and will be offset against future orders.
         The freight charge for the return of a faulty item is at AirconsOnline's cost.
       
       
       • The return request must be made within 60 days from the invoice date
       
       
       • The returned goods MUST be received back in our warehouse within 90 days of the date on the original invoice that the goods were shipped to you on
       
       
       • The products that you are returning must be unused, in mint condition and in the original box and packaging. Products returned in any other condition run the risk of being rejected.
       
       
       • Products will be credited at their current listed price at the time of return.
       
       
       • The total value of the return will be credited to your account and will be offset against future orders.
       
       
       • The freight charge for “returned goods” is at your cost.
       
       
     
     
   
   


2. Shipping Errors
   
   • If we have accidentally sent you the wrong item, we apologize! The incorrect product can be returned to AirconsOnline for credit. The freight charge for Shipping Errors is at AirconsOnline's cost.
     
     • Policy Conditions:
       
       • The return request must be made with 7 days from receipt of shipment
       
       
       • Products must be in their original, unused condition and in the original box and packaging. Products not in their original condition run the risk of being rejected.
       
       
       • The total value of the return will be credited to your account.