- Catch member since June 2019
- Seller rating
- Approved online Catch seller since June 2019
We're 100% Australian owned and operated since 2009. We're located in Warrnambool, Victoria. Yep that place which freezes in winter and roasts in summer. It's a great place to visit.
We send out customer orders every single day (excluding public holidays and weekends!)
We pride ourselves on selling quality, affordable aquarium supplies and products Australia wide. We have access to a huge range of products and parts, so if you need it, we can probably get it.
We only sell products which we ourselves would happily use and which are backed by a full manufacturer warranty. All of our products are sourced from authorized reseller's located in Australia, so no grey imports, no cheaply made substitutes, just the quality brands you know and trust with genuine Aussie warranties (and Aussie power plugs!).
We strive to provide top service and assistance to both beginner and advanced Aquarium Hobbyists. We're here to help with all of your aquarium needs so please don't hesitate to contact us!
All our products are backed by Australian manufacturer’s statutory warranties. Further to this we offer a 30-day satisfaction guarantee that allows for the return of a product to us for any reason, provided it is unopened, unused and still in all original packaging.
In case you need to return an item to us please contact us first through your Catch account to avoid any potential delays in the processing. Please include personal details and reason for the return to assist in the processing of your return. All shipping costs (including those relating to warranty issues) are the sole responsibility of the buyer and we cannot accept any liability for loss or damage to items while in transit. When a product is returned we may offer a replacement, exchange or refund depending on the circumstance. Refunds, when issued, will exclude all shipping costs.