- Catch member since May 2019
- Seller rating
- Approved online Catch seller since May 2019
Arcade Retail celebrates all thing British, by delivering a huge range great British brands and styles straight to your door.
We work closely with some of the leading brands and retailers to bring you high-quality footwear, apparel and accessories, all at great prices! If you want to update your style or find that perfect outfit for any occasion, Arcade offers a great selection to suit any taste.
We are committed to delivering an excellent service and your satisfaction is our highest priority. So no matter how small the question, our friendly team is always on call ready to support your shopping needs.
We are committed to customer satisfaction - if you receive any merchandise that you are unhappy with for any reason, simply return it to us within 30 days and we will happily refund.
Returns must be:
- Accompanied by your proof of purchase (i.e. online order confirmation, dispatch e-mail or dispatch note)
- In the original packaging and/or with the original tags attached
- In an unworn condition, footwear must not have been worn outside
- Customer is responsible for return shipping
- Refunds will be processed within 7 to 14 days of receipt
- No exchanges are available on our Catch Store
Goods are faulty on arrival:
In cases where goods appear to be faulty on arrival, please contact our friendly Customer Services team at Catch within 30 days of receiving your items. You will be fully refunded for the placed order. Any return costs are covered by the buyer.
Please note that for all change of mind returns, the initial shipping charge will not be refunded.
In the unlikely event that your order is not delivered within 7-14 days, please ensure that you contact us so that we can investigate. Please note that queries for missing orders need to be received within 28 days of the order being shipped as we only have a limited window to investigate with our couriers. We will be unable to action queries made after the 28 days.