- Catch member since April 2022
- Approved online Catch seller since April 2022
We have hands-on experience as a retailer from selling on various marketplaces across Australia. The company directors and the entire team are Australian. We value customer satisfaction more than anything and are available 24/7 for your assistance.
All of our products are stocked in Australia. Our product range is of the best quality and mostly sourced from reputable local dealers & distributors, coming with an assurance of quality and workmanship.
In case you are not satisfied with your purchase for any reason, the item can be returned for replacement under change of mind
Change of Mind Returns:
We want you to love your product so if you are not completely satisfied with your purchase let us know.
Most products come with a 14 days change of mind policy. If at any time within the first 14 days from the purchase date you are not completely satisfied with your order, please contact us through our catch store for return approval. Once received and inspected, we will facilitate an agreed resolution.
• Postage is paid by the customer
• The product must be returned in the original packaging, accessories included
• We do not accept responsibility for return items until they reach our warehouse, so we strongly recommend using tracking and/or insurance for the delivery
• Fees may apply
Change of mind returns is not accepted for intimates, which include underwear, hosiery, socks, swimwear and adult toys due to hygienic reasons. Remedies for defective goods are still available. Under no circumstances can change of mind returns for digital access codes or downloadable software be accepted.
The following goods are excluded under this policy:
• Cosmetics & Beauty products (If the hygiene seal is broken)
• Pharmaceutical/Health products
• Perishable Goods & Food items
• Personal Care Items
• Underwear & socks
• Pierced jewellery
• Mattresses, pillows, mattress and pillow protectors
• Gift cards, phone recharge or third party gift cards
• Media - Books and unsealed CDs, DVDs & Video Games
• Adult toys/sexual health products
• Assembled furniture
• Digital Goods (download codes etc.)
• Personalized/Made to order Goods
• Earphones/Headphones (if the package has been opened)
• Large/Bulky Appliances
• Any merchandise where the GST has been claimed under the Tourist Refund Scheme unless proof of repayment of the GST upon return to Australia is provided
In the event, you experienced a fault in any of our items purchased through our store, the faulty item either will be replaced or a full refund will be issued.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
Most of our products are supported by a 12-month warranty. This warranty covers all manufacturing faults with the product. Some of our products may have a different warranty period, please check the product description for this.
Should an issue arise with your order, please contact us via Catch Messaging to raise a warranty claim.