- Catch member since July 2019
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Seller Score77.3%
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Seller rating
Seller Score77.3%
- Approved online Catch seller since July 2019
Bava's Music City is an independent musical instrument store based in Sydney, servicing Australia wide, that has been in operation for over forty years. With over 150 years of combined industry experience, Bava's Music City aims to provide it's customers with specialist music advice and great value. We offer Digital Pianos and Keyboards, PA Systems, Acoustic and Electronic Drum kits, Studio & DJ gear, and of course Guitars, both Acoustic and Electric, as we repair and service these on site. We are passionate about music, staffed with a music crew that play, teach, live and breathe music. Located in the west of the Sydney music scene since 1972, Bavas Music is one of Australias largest independent dealers. Small enough for personal attention and large enough as a major purchaser. If you haven’t shopped with us, give it a try and you will see why.
Returns Policy
We don’t automatically refund due to changed of mind, unless this was explicitly a condition of the sale or included in advertising material. Remember to always keep your receipt as proof of purchase.
Unused items may be returned back to Bava’s Music City for an exchange or credit note only. Some restrictions apply.
You are entitled to a refund or repair or exchange or credit note if the goods you have purchased are:
- Faulty
- Differ significantly to those shown, advertised or described to you, or
- Do not do what they are reasonably expected to do
Some items are non-refundable, such as:
- Sheet music, CDs, DVDs, magazines and books cannot be returned due to copyright.
- Computer software cannot be returned due to copyright.
- Consumables such as guitar strings, cables included in packages etc, cannot be returned
- Recorders, vocal microphones, in ear monitors, reeds, harmonicas and mouthpieces cannot be returned for hygiene reasons, nor can any item that comes into contact with bodily fluids.
When do items need to be returned by?
Within 10 days of purchase.
Do you have a restocking / Service Fee?
Restocking fees only apply to items that are returned unused for change-of-mind. The restocking fee is 30% of the purchase price. In this situation freight and handling on the original invoice are not part of the credit policy. It will be your responsibility to organise the return of the product in a safe and well-packed manner. We can sometimes organise the return but our shipping costs to pickup are not the same as delivering goods to a customer due to logistical reasons from our transport /carrier.
Where do items need to be returned to?
Please contact us via Catch messaging system to obtain the return address.
How do customers return items?
Please contact us via Catch messaging system and provide all the order details.
Once your message has been received, Bavas Music City will process your return claim, this process can take up to 2 weeks from the date your email was received. Please note: Shipping is not included and you will be required to organise and pay the return shipping to Bavas Music City. If you choose to exchange your product you will be required to pay for both return to store and the return back to buyer.
How do customers claim warranty and return items?
Please contact us via Catch messaging system with order details and detailed description of the fault.
Once your message has been received, Bavas Music City will process your warranty claim with the relevant wholesaler/distributer. This process can take up to 2 weeks from the date your email was received. Please note: your warranty repair can take up to 3 months to be repaired and returned back to you.
Faulty or Defective Items
If a product is found to be faulty or dead on arrival (DOA) within 7 days of purchase, BMC will replace the product. If a product develops a fault outside of the first 7 days, BMC will facilitate the repair or replacement in conjunction with the warranty provided by the Australian distributor. If a returned product is tested and found not to be faulty, it will be returned to the customer at their expense.