- Catch member since February 2019
- Approved online Catch seller since February 2019
In 2006, Olympic Champion Lydia Lassila founded BodyICE with a strong mission:
TO HELP PEOPLE OF ALL AGES RECOVER FROM THEIR INJURIES AND FIGHT PAIN AND INFLAMMATION NATURALLY USING SIMPLE ICE AND COMPRESSION.
Here at BodyICE HQ our team is driven and motivated by wanting to help you recover from your injury physically, emotionally and mentally. We want you to be able to target any injured area with ease and we want to reduce your pain naturally. With our expanding range of products we have cold and heat therapy solutions for you that are easy to use, effective, portable and reusable – helping you get back on track to being the best version of yourself.
Change of mind:
We have a 14-day money back guarantee*. If you are not satisfied, or changed your mind about your purchase, you may request to return the item(s) within 14 days from the invoice date at your expense. The item must be returned unopened with all the original accessories and packaging.
Faulty/Damaged items:
Please contact us via your Catch Account as soon as you have identified the damage/fault. We will then provide further instruction on how to return the item. Upon receipt of the item and confirmation of the fault, we will provide a resolution either being a replacement, refund or exchange at no expense to you.
Warranty Claim and Returns Procedure
In the event of returns due to warranty claims, please contact us via your Catch account to obtain an RMA (Return merchandise authorization) case number. Afterwards, you will be asked to send the item back in its original packaging with all contents where possible. Once item has been received and inspected, a refund of payment or replacement (if applicable) will be processed back to the customer.