Brilliant Boutique Profile
- Catch member since January 2018
- Seller rating
- Approved online Catch seller since January 2018
Brilliant Boutique is your go-to accessible luxury jewellery store.
Offering Fine Jewellery of Carat Gold & Diamonds to Fine Fashion of 925 Sterling Silver, Stainless Steel and Jewellery featuring Swarovski Crystals. We help you add the perfect touch to every occasion.
Brilliant Boutique offers a 60-day return policy on our jewellery. We want you to be happy with your purchase! If you are not happy with your jewellery purchase within 60 days of purchase, you may return UNUSED merchandise. All return shipping charges must be paid by the customer. Please contact Catch Customer Service for all return enquiries.
>>> Return & Exchange Conditions <<<
1. Items returned without authorisation will not be accepted.
2. The time frame for return & exchange must not exceed 60 days from when the original order was placed.
3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
Once we get a confirmation from the warehouse, we will then check if the same item is in stock and send a replacement. If not, We will reimburse you with a refund or store credit.
>>> Refunds <<<
Refunds will be processed within 5 days upon receipt of your package. The refund credited back to you via your Catch account.
Note: The standard shipping rate before discount will apply and is non-refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.
>>> Report any issues <<<
1. Customers must contact Brilliant Boutique within 48 hours of receiving their order if there was any issue relating to missing items, damaged or faulty.
2. Our shipments are quite fast, however, occasionally there will be unforeseen delays in shipment by couriers, if you do not receive your package within 2 weeks, please contact us so that we can assist you as soon as possible.
3. If the time for reporting has lapsed, you might not be able to make a claim for a refund. You may still if your case is different.