- Catch member since April 2021
- Approved online Catch seller since April 2021
Candles2go are Australia's leading retailer of Home Fragrance from both Australian and International brands such as Woodwick, Be Enlightened, Ecoya, Yankee Candle, Glasshouse Fragrances, Peppermint Grove, Mews, Moss St among others.
Candles2go will provide a 14-day money back guarantee if you are not satisfied or you change your mind with your purchase. You may request to return the items via Catch messages and be issued within RA to do so. The item must be returned in original packaging with original accessories and in saleable condition. Returns are at the expense of the end user/customer.
You must give Candles2go notice of any perceived Dead on Arrival (DOA) fault in the Goods within a reasonable time from the date of delivery of your order.
Candles2go deems 14 days to be a reasonable time for typical Goods, and Goods returned outside this time will only be accepted for return by Candles2go at their discretion on a case by case basis. As such, it is vital that you check the Goods upon delivery.
In your correspondence via Catch messages, you must include a description of the Goods, the date of purchase, a description of the fault and any evidence to justify your claim (e.g. photograph, video), that you would like to return the Goods. Candles2go will then issue a returns note.
Upon receipt of a returns note, you must return the Goods wherein Candles2go will conduct an inspection of the Goods. If you send your order back to us without a returns note, we may not be able to identify sufficient details to enable us to confirm your return.
Where it is deemed the Goods have a minor defect or fault, you agree that Candles2go is entitled to make an election to either repair or replace the Goods with an identical product or a product of similar value.
Where the Goods are deemed to have a major defect or fault, you may elect to have us repair or replace the Goods, or provide you with a refund (less our expenses if the fault is deemed to be due to your misuse). Where it is deemed there is no fault with the Goods you agree you will not be entitled to a refund or replacement. Please refer to the consumer guarantees under the Australian Consumer Laws for further information relating to your rights.
All products should be returned using the following procedure to ensure safe delivery of the Goods:
-in original packaging and in the condition in which the Goods were received;
-including our delivery slip;
-at your risk and cost.
For the avoidance of doubt, nothing in this policy shall be construed as adding to, broadening, or conversely, removing, restricting or modifying the consumer guarantees provided for in consumer protection legislation (including the Australian Consumer Law or otherwise in the Competition and Consumer Act 2010).