- Catch member since August 2018
- Seller rating
- Approved online Catch seller since August 2018
At Celebration Giftware we love creating unique gifts to help you celebrate those special moments in life; Birthdays, New Babies, Christenings, Engagements & Weddings.
Our gifts are so they come from the heart and make wonderful keepsakes that can be enjoyed for many years to come. We also like to keep it affordable so most of our gifts are under $60.
Based in Australia, we are a small family team who are committed to providing you, our customer, with a personal service, top quality products and a fast production time.
In fact most of our products are designed and on there way to you within 2 days! We don't believe you should have to wait 2-3 weeks, who has time for that!
We have sourced a unique range of giftware so we have you covered for even the most difficult to buy for relatives and friends.
When you receive your order, please inspect it carefully to verify that all items meet your expectations and are correct.
If, for some reason, you are not satisfied with your purchase, please contact us within 14 days of receipt to arrange for a Return, Refund or Replacement (see instructions below)
Once your order has been submitted a request for cancellation will only be granted if your order has not entered the production phase. All cancellations are at the discretion of Celebration Giftware.
Please note there will be a 6% non-refundable cancellation fee to cover payment processing and restocking costs for all cancellations
Change of Mind / Return of Unwanted Items
Our "Change of Mind" return policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken.
All "Change of Mind" Returns must be authorised in writing before the return will be accepted.
.Celebration Giftware will not be responsible for return postage costs on change of mind purchases and a $12 restock/handling fee will be charged to cover initial postage and handling costs.
Please contact us through Catch messaging system to obtain the Return address.
Please include a copy of your invoice in the return parcel so we can identify your order.
We recommend that you return all "change of mind" purchases via Registered post. You assume any risk of lost, theft or damaged goods during transit.
Celebration Giftware will not be responsible for parcels lost or damaged in transit if you choose not to register and insure them.
Return of Faulty Items
If you have received an incorrect or faulty item please notify us in writing within 7 days of receiving your order by contacting us through Catch messaging system.
In your correspondence please provide the following information:
1. Order Number in the email subject line
2. Title name of the damaged or faulty item
3. Detailed explanation of the problem
4. Photos of the damaged or incorrect item and the postal packaging (if claiming for breakages)
5. Whether you are claiming a refund or replacement and date required