Celltrex Profile

  • Catch member since October 2018
  • Seller rating
    Silver Seller
    95.6%
  • Approved online Catch seller since October 2018

Celltrex is a 100% Australian owned. We are proud to be Australia's premium mobile phone reseller with all handsets shipped from our Melbourne warehouse. We stock the best pre-owned and refurbished devices at the lowest price. All our phones are 100% unlocked and can be used on any GSM network, Worldwide.


Warranty Policy 1\. Warranty is a 6-Month back to base hardware warranty that covers defects in accordance with ACCC Laws. This warranty is not superseded by Catch's 12-month warranty. 2\. Warranty void if the phone has been dropped, misused, liquid damaged, modified or tampered with altering the original manufacturer's design. We will not reimburse payments for repairs carried out by Third Party repairers. Third-party repairs will void the Seller warranty. Warranty excludes software, third party apps, software upgrades, viruses, malware, or software modifications. Third-party repairers also include Apple's Genius Bar. 3\. Item must be returned to the seller in its original condition before a refund may be issued. 4\. The seller warrants the battery performance is rated for normal consumer use at the time of sale. Batteries are a serviceable part and their capacity and performance depletes over time with or without use. Lithium batteries must be replaced over time, this is not a defect. The performance of a Lithium battery in a mobile device will vary based on use, proximity to cellular towers, phone setting, display brightness setting, etc. The seller makes no claims to the performance of lithium batteries in refurbished devices or factory seconds. 5\. In the case of returned phones, all phones must be returned in their original condition without any passcode locks or iCloud lock or any other lock restricting the use of the phone by any third party. No Refund will be issued for locked phones. Refunds will only be issued once the locked device has been unlocked. 6\. Please delete any sensitive data from the phone before returning the phone for a refund or repair. Data may be deleted or lost during the repair process. 7\. Returns must be delivered to our premises at the buyer's cost, once received into our facility it may take between 2-3 business days to process a return repair or refund depending on the circumstances of the fault. Deliveries into our facility are not immediate and occur 2-3 times a week. 8\. We will make every effort to repair or refund your product as quickly as possible. Repaired items may be repaired with aftermarket parts if genuine manufacturer parts are not available at the time of repair. Replacement devices, in accordance to ACCC law, may be a refurbished device of similar type. 9\. Some handsets sold are imported items. 10\. Office hours are Monday to Friday 9.00am-5.00pm AEST. Emails will be replied to during office hours excluding weekends and public holidays. Please be patient and your email will receive a response as quickly as possible, but during peak periods cases can take up to 24-48 hrs. 11\. Refunds are not permitted beyond the 30-day refund period from date of shipment. ### Returns Policy 1\. Warranty and Returns are void if the phone has been dropped, misused, water damaged, modified or tampered with altering the original manufacturer's design. We will not reimburse payments for repairs carried out by any Third Party repairers. Third-party repairs will void the Seller warranty. 2\. Item must be returned before any refund or exchange is issued. 3\. In the case of returned phones, all phones must be returned without any passcode locks or iCloud lock or any other lock restricting the use of the phone by any third party. No Refund will be issued for user locked phones. Refunds will only be issued once the locked phone has been unlocked. 4\. Please delete any sensitive data from the phone before returning the phone for a refund or repair. Data may be deleted or lost during the repair process. 5\. Returns must be delivered to our premises at the buyer's cost, once received into our facility it may take between 7-14 days to process a return repair or refund depending on the circumstances of the fault. Deliveries into our facility are not immediate and occur 2-3 times a week. We will make every effort to repair or refund your product as quickly as possible. 6\. Change of mind refunds will have a 10% restocking fee. This covers re-testing, grading and labour to re-stock the device.