Coffee Machine Specialist Profile

For your peace of mind when shopping with us, we offer a hassle free returns and exchange policy so you can return any purchased item within 14 days from the date of your order being received. We can provide a Coffee Machine Specialist store credit, refund or exchange for another item, where the returned item is subject to the following conditions:

- The item is returned within 14 days of receiving order.
- Presents ‘as new’ in appearance, is unused and show no signs of use, wear and tear or damage. We cannot accept a return for items that have been used.
- Be packaged in it’s original undamaged packaging with all product tickets and tags.
- The item’s original packaging is not marked or used as the outer layer of packaging for transport. Please ensure you do not attach anything to the outside of the original packaging.

Coffee Machine Specialist is not responsible for any freight charges on returned items unless the item(s) being returned have arrived damaged or faulty in which case we will send a pre-paid return label to send the item back.

Items being returned must include a copy of the receipt/invoice for the order.

We do not accept returns on any machines, electrical parts, special order items, apparel, books, posters and dvds. So please choose wisely.

All returns must be authorised by Coffee Machine Specialist before sending the item back to us. Please contact one of our friendly Team Members via Catch messaging system for our Returns Address and instructions to get the ball rolling and start the return process.

Incorrect/Faulty/Damaged Items
In the unlikely event that your order has been damaged on the way to you, is faulty on arrival or you have simply received an incorrect item in your order we will help to get this sorted for you as quickly as possible. Please notify us via Catch messaging system within 3 business days of receiving your order of any discrepancies or damaged products and we will begin the hassle free return process.

Faulty or damaged items are subject to the following conditions:

- If an item is faulty or damaged on arrival and the fault/damage amounts to a major failure of the product you are entitled to a refund or a replacement of the product.
-If the item fails to be of acceptable quality but the failure does not amount to a major failure you are entitled to have the item repaired or replaced. Coffee Machine Specialist will determine the extent of the failure once assessed by a team member.
- Faulty/damaged items being returned must include a copy of the receipt/invoice for the order.