- Catch member since May 2017
- Seller rating
- Approved online Catch seller since May 2017
Costumes Australia is Australia's leading online retailer of costumes, party supplies, Halloween props and more.
Standard warranty period is 30 days for the faulty product.
We will happily provide a replacement item or a refund if the item you have received is faulty and you notify us via Catch within the above timeframe.
Replacements are not given for damaged packaging, we can only replace goods that are faulty on arrival.
Please notify us via Catch as soon as possible if you believe there is an issue, so we can resolve it for you!
Most costumes are not designed for everyday wear or hire-store use. Damage due to over-use, rough treatment or general wear and tear are not covered by warranty.
Incorrect Item Sent
Please contact us via Catch within 48 hours of receipt to organise delivery of the correct item.
We will despatch the correct item to you upon notification of the error.
We will organise the return of the incorrect item to us.
Incorrect Size Ordered
We offer exchange or store credit for incorrect size purchased. (Please note some items cannot be returned, see Exclusions for details.)
If an item you ordered does not fit, we will happily exchange it for the correct size or a replacement costume of your choice - subject to a few conditions:
You must request your exchange within 7 days of receiving the item, and it must be returned to us within 14 days.
Postage costs associated with the return of goods for exchange are the responsibility of the customer. Items returned to us via C.O.D. will not be accepted and will be returned to you at your cost.
Any difference in price for exchange to an alternative costume must be paid by the customer in full upon request to exchange.
The replacement item will not be shipped until your return item has been received and processed by our Returns Department.
Goods must be returned unused, in the original packaging and in original saleable condition.
In the case of an exchange for a different size or product, we will ship the replacement item to you free of charge for the first exchange only. Any subsequent exchanges will incur a shipping charge of $9.95.
Please note that we can not guarantee that the item you wish to exchange your purchase for will be available.
We offer a refund, exchange or store credit for change of mind. (Please note some items cannot be returned, see Exclusions for details.)
If you decide that you do not want item that you purchased, then you may return it subject to a few conditions:
You must request your return within 7 days of receiving the item, and it must be returned to us within 14 days.
Postage costs associated with the return of unwanted goods are the responsibility of the customer. Items returned to us via C.O.D. will not be accepted and will be returned to you at your cost.
Goods must be returned unused, in the original packaging and in original saleable condition. Blister packs must be unopened. Exchange, Refund or Store Credit are not available until the return has been received and processed by our Returns Department.
Please note original shipping costs are not refundable.
If any item is not returned in original condition, or with any part of the packaging missing no exchange or refund will be possible. This includes items that have had shipping labels attached directly to the product packaging, or items squashed into the inappropriately sized packaging.
We cannot accept returns for
Items that have been damaged by makeup when trying on - please remove your makeup first!
Items that have been altered in any way.
Due to Australian Health Regulations, we do not accept returns for the following items unless faulty, so please choose your product carefully!
The following items cannot be returned unless in sealed, unopened packaging and it has not been tried:
Wigs, Beards or Moustaches.
Fangs or Novelty Teeth.
Prosthetics or Tattoos.
Pet Costumes and accessories