Curious Planet Profile
- Catch member since April 2018
- Seller rating
- Approved online Catch seller since April 2018
As Australia’s leading STEM retailer, you can explore the latest range of tech, robotics, coding, telescopes, weather stations, globes, maps, books and more to satisfy
Returns & Refunds
Our change of mind policy
At Curious Planet, we are happy to offer you an exchange, refund or store credit for change of mind, provided the item is in as new condition and is accompanied with the proof of purchase. All refunds will be issued via the same channel as the original payment.
The following change of mind timeframes apply:
- In-store: 14 days from date of purchase
- Online: 14 days from date of delivery
A valid proof pf purchase is either:
- A legible copy of your store receipt
- A copy of your email order confirmation
Damaged, faulty or incorrect products
In the unlikely event that you receive a product that is damaged, faulty or incorrect, please contact us via Catch messaging system
Please note: depending on the product, if you are bringing back an item deemed faulty, we may need to send this item back for testing with our supplier to confirm its condition.
Return postage costs
Customers are responsible for all return postage costs for change of mind returns and exchanges.
When returning a damaged, faulty or incorrect product, we will arrange return postage on your behalf.
If you require further information regarding returns & refunds, please contact us via Catch messaging system