- Catch member since May 2020
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Silver Seller96%
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Seller rating
Silver Seller96%
- Approved online Catch seller since May 2020
Learn more About us and Our story
The Curtain Wonderland story began in 1971 when brother and sister Neville Russell and Pam Tacey opened their first store in Mt Gravatt, Brisbane. The initial focus was on soft-furnishing fabrics – all of which sold for 99c a metre!
Since 1971, the Curtain Wonderland Group has continued to expand. It has shown solid and continuous growth and now holds a strong position in the market. The quality of our products is reinforced by the fact we are now part of Australia’s largest window coverings company – Kresta Holdings Limited.
With a work culture based on teamwork and a positive working environment, we are proud to have grown from such humble beginnings to our recent successes.
Commitment to our customers
We commit to you the best possible service through our customer focused, specialist staff. Your satisfaction is our reward.
At Curtain Wonderland, we promise to provide products that represent quality and value. We are proud to stand behind the products we design, manufacture and sell.
We offer the best possible price on every item, every day.
At Curtain Wonderland we understand that making the right choice for your decorator needs can sometimes be challenging. Should you not be happy with your choice of readymade product, we will gladly exchange or refund your purchase when returned in its original condition, with proof of purchase and within 14 days.
Curtain Wonderland in compliance with ACCC policies.
Consumer Guarantees and Your Rights are listed under the Australian Consumer Law.
Refer to Consumer Guarantees for more information.
Online Purchase Policy
Your items can be returned within 14 days from the date of delivery.
The items must be in its original packaging and be in resalable condition, and the tax invoice must be presented.
If you choose to ship your items back, please ensure you include your invoice and the reason for return along with the items, so the store is aware of your order.
Once the store has received the items, they will do a refund which can take up to 7 days to process.
For an exchange not of equal value a refund will need to be submitted, and then you can repurchase the goods of choice.
Shipping fee will not be refunded for change of mind refunds.
If you chose to ship your package back to the store, it will be at your own cost.
Online Order Return Address:
Curtain Wonderland Online
Unit 2 55 Musgrave Road
Coopers Plains, 4108 QLD
At curtain wonderland, we believe the end of a sale is just the beginning of our commitment to you, as a valued customer we want you to be completely satisfied with
your purchase, all we need from you is to:
Return the goods to the same store of purchase.
Ensure the goods are returned in packaging as purchased, which cannot be damaged. (this includes any cardboard inside packaging)
Provide us with the original purchase receipt.
Provide the same method of payment as you used for your purchase (refunds will be credited using the original method of payment)
Be aware that cash refunds greater than $199 / Eftpos refunds greater than $449 will be reimbursed via cheque or direct deposit and will be processed by curtain wonderland head office.
Provide photo ID for all refunds over $199.
We do not offer refund, exchange or repair on goods that were sold as faulty or imperfect.
Exchanges outside the 14-day period will be honoured in the form of a credit note which can be used for a period of not exceeding 3 months in any of our curtain wonderland stores.
Clearance Item Policy
For any item that is on clearance, we do not offer an exchange or refund.
Please choose carefully when selecting these products.
Custom Made Policy
We will meet all obligations set out by the Australian consumer laws, however, we do not offer a refund or return on goods that have been custom made on your behalf, this may include but is not limited to, change of mind.
We do not provide a refund or repair on goods that have been resized using measurements provided directly by you that are incorrect.
If we make goods the wrong size, we will replace goods for you at our cost.
Bedding Policy
We do not accept returns or exchanges for sheets, mattress toppers, quilt inserts or pillows
We only accept returns or exchanges for quilt covers, coverlets and blankets under strict conditions.
Coverlets
The coverlet must not have been opened at all.
The coverlet must have the plastic dibble still intact.
Blankets
The blanket must not have been opened at all.
The blanket must be retuned in all its packaging – cardboard insert and plastic covers.
The blanket must not smell, is not dirty and has no human or animal hair on it.
Quilt Covers
The quilt cover must not have been opened at all.
The quilt cover must be returned in all the packaging – cardboard insert, plastic covers and with both pillowcases.
The coverlet must not smell, be dirty of have any human or animal hair on it.