DearJane Medical Profile
- Catch member since February 2018
- Seller rating
- Approved online Catch seller since February 2018
We support a specialised range of clinical healthcare products designed for hospitals, aged care facilities, rehabilitation providers and the home care community.
DearJane Medical is committed to delivering successful patient outcomes through product innovation, professional collaboration and clinical excellence.
We are committed to excellence in retailing. Customer satisfaction is an integral part of this commitment and this is reflected in our Returns Policy.
Should you receive your items with the following faults we will happily offer replacement items subject to stock availability. If we do not have a replacement item a full refund will be given subject to you contacting us within 10 calendar days of the receipt of the item.
An incorrect item was shipped to you
Products must be returned to us within 10 calendar days of delivery.
IMPORTANT: Change of mind returns are strictly not accepted.
All products must be packed in the original packaging and include any accessories, manuals, documentation and registration that shipped with the product, please ensure that you repackage the item well. For your own protection we recommend that you register the returned parcel at your own expense.
All returned goods will be checked by our service department prior to replacement. If no fault is found return will be at the customer’s expense.
If you have purchased the item and decide that you do not require it, we may at our discretion offer a refund less a restocking fee of 50% on the cost of the item. Postal costs are not refundable. Returned items must be unused and in “new” and “sealed” (unopened) condition with all original packaging and accessories returned. Postage on the returned goods will be at Buyer’s expense.
Subject to the Act non-returnable Items include, but are not limited to:
1. Gift cards 2. Pre-paid cards such as music, photo, video, or phone cards 3. Digital content 4. Consumable items (such as batteries) 5. Items that are damaged or abused 6. Where the unique product serial number has been obscured, defaced, removed or does not match records of stock carried at DearJane 7. Items that are missing accessories, such as remote controls, cords, and cables 8. Etched or otherwise personalised items 9. Opened computer software, movies, music and video games 10. Hygiene based products 11. Changed your mind or found the product cheaper elsewhere 12. Ordered the wrong product
Hygiene based products.
IMPORTANT: Due to Health and Hygeine laws are we prohibited from accepting returns or refunds on any of the following but not limiting to products: Bathroom, shower and toilet aids including urinals and bed pans, daily living aids that may come into contact with the mouth or body, shower furniture, cushions and covers, slings, mattresses and mattress overlays, toilet seat raisers, hip protectors, skin limb protectors, jewellery and stockings. All products mouth or body when used.
Return And Refund Policies
Customers accept all terms and conditions prior to purchasing from this site. Please read the terms and conditions prior to ordering as we will not be responsible for customers not reading the conditions before purchase.
25% restocking fee is applicable on all returns or exchanges.
All products purchased are non-refundable. We do NOT repair. We will only replace defective parts. The reason for this is, according to law, we are allowed to only provide “NEW” retail products to our customers and we do not keep any opened item stock. Please be advised that we will not tolerate charge-backs on items that are not returned to our warehouse.
No returned merchandise will be accepted without a VALID return authorization number on the shipping label. To obtain an RMA number, the Customer should be prepared to give the following information:
1. Customer name and address 2. Serial number of the product 3. Description of the malfunction or defect, if any 4. Proof of date of purchase and/or receipt 5. Specifications concerning model number, and any options, such as color, optional accessories, etc.
Packaging The Item 1. Use the original box and packaging materials if possible. 2. If the original packaging is not available use a box that will allow for proper protection. DO NOT use goods package as a return package. Please NOTE under no circumstances damaged original box is accepted. 3. Include a copy of your invoice/receipt inside the package.
Shipping The Item 1. You are responsible to pay for the shipping of the unit to us and the cost of return shipping back. 2. We recommend that you insure your package, as we cannot be responsible for any damage to or loss of the unit until it is received in our facility. 3. We are not responsible for any loss or damage if you do not use a traceable shipping method. Any questions about this or other policies of the company please feel free to contact us.