- Catch member since May 2022
- Seller rating
- Approved online Catch seller since May 2022
Smart Living Box was founded in 2018 with a simple motto in mind, for our customers to “Smarter Shopping,Better Living”
To live up to our motto, we have established these guiding principles that we adhere to every day!
Earn Your Trust
We believe our customers’ trust in us is fundamental to their shopping experience. We are dedicated to high standards of quality and service to make certain that you can always rely on us. We impose strict quality controls on everything we sell. We manually double check everything before it is packed and shipped, giving you complete peace of mind when shopping with us.
We believe that every step and detail matter when it comes to your shopping experience. It is a team effort, and internally we have clear guidance to communicate our philosophy. Everyone on our team is dedicated to perfect your experience. This is our Products team, our Customer Service team, and our Logistics team. We care, every step of the way.
Keep it Simple
Our goal is to create a hassle-free shopping process for you to make it easy to shop with us. This means no confusing policies or complicated forms.
If you have questions or concerns, our Customer Service team is here to help 24/7! Every day we are constantly looking to simplify more and improve your experience.
We believe that every order is an opportunity to make someone happy.
It is our everyday joy and goal to deliver happiness to our customers with an enjoyable experience. We hold this at heart and it has been a constant motivation for us to keep improving!
Orders are normally dispatched within 24 hours.
If your order has already left our warehouse, we can no longer assist you with a cancellation for your order.
If you wish to cancel your order, please submit a cancellation request via Catch Messaging Portal.
Your cancellation request must include the following information:
Your order number
Name on the order
We would accept returns if you notify us via Catch Messaging Portal.
Make sure to contact us within 60 days after your package has been delivered (according to the tracking information provided).
If 60 days have gone by since your package has been delivered, we would not be able to offer you a refund.
To be eligible for a return, your item must be in the same condition that it was in when you received it.
It must also be in the original packaging.
What CANNOT be returned:
Intimate or sanitary goods
Health and personal care items
The following information is needed to process your request:
Your order number
Name on the order
Reasons for return
Please send the above information to us via Catch Messaging Portal.
Our RMA team will provide you with an RMA form which needs to be added to the returning package.
Without this form, we are not able to identify and process your return.
As we are an international company and ship our orders worldwide, we have set up a global returns centre in Australia.
When our customer service has processed your return request, they will provide you with an RMA form and return address.
Please be reminded that returns are made at the customer’s cost.
Smart Living Box will compensate the cost for the return shipping fees with store credit up to $10.
Please note that we are not liable for any parcel lost during its return shipment to us.
Once your cancellation has successfully been processed, or your return has been received and inspected, we will notify you about your refund.
Your refund will be processed to your original method of payment, within 1-2 working days.
Alternatively, we can offer the value as store credit for our website.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, here are the steps you can take:
Check your bank or PayPal balance again (transactions may have been delayed).
Contact your credit card company (it may take some time before your refund is officially posted, as it may take up to 3-5 business days for them to process the credit).
Contact your bank (check the processing time before a refund is posted).
Please contact us via Catch Messaging Portal should you have further questions.