- Catch member since January 2018
- Approved online Catch seller since January 2018
Deluxe Shea Butter Australia is a supplier of premium quality, A-grade, certified organic, fair trade, unrefined Shea butter and soap products, originating from Ghana, West Africa, to Australia and the world. We offer a wide range of unrefined Shea butter products, from personal skincare sizes to larger tubs and wholesale quantities, as well as natural moisturising soaps. Founded in 2007, our mission is to bring the benefits of Shea butter to the world, while economically empowering local producers and their communities in Ghana.
We make every effort to ensure that your purchase arrives to you in perfect condition. Should you experience a problem with your order, please contact via Catch message and we will do our utmost to resolve any issue. Any discrepancies must be reported within 14 days of receiving your order. Any discrepancies with your order will be logged in our system for quick reference so that we can better manage your account. Claims made after the 14 day period will not be accepted. If you ordered or if we supplied you the wrong product i.e. quantity, and if the order has already been dispatched, we are unable to recall it. You will need to receive the delivery then post it back to our warehouse. After confirming claims and receiving the returned goods at our warehouse, we shall then promptly (a) re-supply the item(s) or (b) credit the relevant invoice appropriately. If an error has been made by Deluxe Shea Butter (Aust) Pty Ltd with regards to a written order, either invoicing or packing, we will gladly pay for return shipment. If customer requires urgent re-dispatch, it will be necessary to pay for goods at the time the re-order is lodged, which will then be credited/refunded when we receive the returned goods. If you receive the product you ordered in a damaged condition i.e. damaged in transit, please contact via Catch message within 24 hours of receiving your goods. Deluxe Shea Butter will follow up to investigate and re-send your order. We may require evidence showing product as being damaged or that the damaged product be returned to us prior to resending your order. Goods must be re-packed carefully for return and the package must include a letter identifying your invoice number, name, and contact information as well as why the goods are being returned. Whether you require a credit or a replacement, it is extremely important to provide as much detail as possible about what you are returning so that the return can be processed accurately & promptly. Goods received, even in the event of incorrect supply, shall only be returned for re-supply or credit if the goods are unopened and in their original packaging showing no signs of obvious use. Importantly it is always the customers’ responsibility to review the goods received prior to their opening. Customers are responsible for risk of loss, shipping and handling fees for dispatch, returning or exchanging products.