- Catch member since July 2018
- Approved online Catch seller since July 2018
Dipacci Coffee Company is a coffee roaster and equipment supplier based in Roselands, Sydney.
We have been providing customers all around Australia and the world with the best in coffee beans, machines and grinders for years.
Our Returns and Warranty Policy includes the rights you have under the Australian Consumer Law and other relevant laws.
Your Rights under the Australian Consumer Law – Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Di Pacci Coffee will determine the extent of the failure.
Espresso machines and grinders for domestic applications: 12 months RTB parts and labour
Espresso machines and grinders for commercial applications- i.e cafes and offices: 12 months RTB parts and 3 months labour
Second Hand Espresso machines and grinders for commercial applications- i.e cafes and offices: 3 months RTB parts and Labour Warranty
Accessories and other equipment- as dictated by manufacturer/importer
Where a failure does not amount to a major failure, Di Pacci Coffee is entitled to choose between providing you with a repair, replacement or other suitable remedy.
Your rights under the Australian Consumer Law are not limited by a defined time. However, the Australian Consumer Law does recognise that the relevant time period can vary from product to product, depending on factors such as the nature of the product and the price. Di Pacci Coffee adopts the same approach. As you can appreciate, the type of remedy we can offer you may also vary depending on how long it takes you to return the product to us.
Any liability of Di Pacci Coffee or our agents in connection with goods or services supplied by us to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of Di Pacci, be limited to:
In relation to goods, the replacement or repair of the goods, the supply of equivalent goods, the payment of the cost of replacing or repairing the goods or the payment of the cost of obtaining equivalent goods; and
In relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.
This Warranty is transferable to a subsequent owner of a Di Pacci Coffee product, in the event of the sale of that product, provided that Di Pacci is informed in writing within 14 days of the sale of the subsequent owner’s name and contact details. The new owner of the equipment must retain the original invoice or copy thereof to be entitled to warranty service.
Warranty service is provided only within the country of purchase- i.e Australia.
For any product return, please Contact Us This includes products that carry a manufacturer’s warranty. Any cost incurred by you in returning the item to us will be borne by you.
Please retain your receipt
In order to obtain a refund, exchange or to repair a product purchased from Di pacci Coffee, including those products which carry a manufacturer’s warranty, you must have clear proof of purchase – typically, but not always, a receipt.
If we cannot be satisfied that you purchased the product from us then, under the law, we are entitled to reject the return of your product.
What should I do if I have changed my mind and want to return a product?
Please choose carefully as we do not normally accept return of goods where you have simply changed your mind or have chosen poorly. Should we decide to accept a return, a restocking fee of 30% + any credit card charges which we cannot recover is applied to all returns of items held in stock. Special order items cannot be returned. We cannot accept returns on used equipment nor of equipment without packaging or in opened packaging. Return freight to us is payable by you.