Dyson Australia Profile

  • Catch member since July 2019
  • Seller rating
    Silver Seller
  • Approved online Catch seller since July 2019

Please be aware due to a high volume of customer enquiries, the average response time to customer care enquiries is 48-72 hours. Thank-you for your patience.

Dyson is a global technology company headquartered in Malmesbury (UK) that transforms every category it enters with iconic inventions that work, perform and look very different – it’s about better ideas and better technologies, to solve the problems that others often ignore.

From its beginnings in cyclonic vacuums, Dyson’s portfolio has grown to include five main areas of technology: Cord-free and corded vacuum cleaners, hand dryers, lighting, environmental control machines (purifying fans, heating and cooling fans and humidifiers) and hair styling tools, which are sold in more than 82 countries across the world.

Delivery update: Australia Post has advised of the potential for delays of deliveries, including delivery of Express Post articles, due to the COVID-19 pandemic. Our delivery services may also implement measures to minimise the risk of contracting or spreading COVID-19. Please refer to the Australia Post website - https://auspost.com.au/about-us/news-media/important-updates/coronavirus#domestic for updated information.

Your order will be delivered by one of our approved logistics partners.

Delivery timings:
Due to the current situation, further delays are expected across Australia
Current delivery timeline estimates (in business days) from dispatch are:
NSW: Metro 3-5 days
VIC: Metro 3-6 days
QLD: Metro 3-6 days
SA: Metro: 2-6 days
WA and NT Metro & Regional: 4-8 days
Regional - NSW, VIC, QLD, SA, and TAS: 3-8 business days

You will receive a confirmation by email once your delivery is dispatched which will include the third-party tracking details of your order.

If you have ordered multiple items, they might be dispatched separately depending on the availability of the different items.

If you're not home to receive your order:
If no-one is in when the courier attempts delivery, the driver will leave a calling card with instructions on what to do. If your order is being delivered by Australia Post, and you choose the Safe Drop delivery option, this is done at your own risk. We do not recommended this as an option for apartment blocks or houses where there is no private/undercover space for delivery.

We reserve the right not to deliver an order if we believe the address is not secure (e.g. a communal postal address or PO Box where your item will not fit). If this impacts your order, we'll notify you as soon as possible.

Dyson 45 Day Money Back Guarantee

At Dyson we want you to be completely satisfied with the products you’ve chosen. If you are not satisfied or change your mind, you may return your product for a full refund by completing a claim within 45 days of receiving your order.

Simply contact us via Catch Messaging System

Important information on your Dyson Guarantee

Your rights as a customer

Dyson machines come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. All rights provided under your Dyson Guarantee are in addition to any rights you have as a Consumer under the Australian Consumer Law.
You can find more information about your rights by visiting the ACCC's website: www.accc.gov.au/consumerguarantees.

What does the Dyson Guarantee cover?

All new Dyson consumer machines come with a 2 year Dyson Guarantee.
The Dyson Guarantee covers the repair or replacement of your Dyson machine (at Dyson’s discretion) if it is found to be defective due to faulty materials, workmanship or function within the guarantee period (if any part is no longer available or out of manufacture, Dyson will replace it with a functional replacement part).

What are the terms and conditions of the guarantee?

The terms and conditions of the Dyson guarantee are as follows:

• The guarantee becomes effective from the date of purchase.

• You must provide proof of purchase for your Dyson machine in order to make a claim under the Dyson guarantee.

• All work will be carried out by Dyson or its authorised agents.

• Any parts which are replaced by Dyson or its authorised agents will become the property of Dyson.

• The guarantee is valid in every country where the machine is supplied by Dyson or an appointed distributor.

Further Dyson Guarantee terms and conditions may apply, depending on the type of Dyson machine. Please see the leaflet provided in the box with your machine or the applicable User Manual available at dyson.com.au for further details.

What is not covered by the Dyson Guarantee?

Exclusions to the Dyson Guarantee apply but may vary depending on the type of Dyson machine. Please see the leaflet provided in the box with your machine or the applicable User Manual available at dyson.com.au for further details. Examples of exclusions to the Dyson Guarantee include:

• Damage caused by not carrying out the recommended machine maintenance.

• Accidental damage, faults caused by negligent use or care, misuse, neglect, carelessness or operation or handling of the machine which is not in accordance with the Dyson User Manual

• Use of the machine for anything other than the use it is designed for.

How to claim under your Dyson Guarantee

For support with your Dyson machine or to make a claim under your Dyson Guarantee or Australian Consumer Law, please contact us
Your Dyson machine may need to be inspected by one of our experienced technicians in order to determine the nature of the fault the machine and what remedy you may be entitled to under the Dyson Guarantee or Australian Consumer Law. If this is the case, the Dyson Customer Care Team will assist in arranging free delivery to Dyson by providing you with a reply paid tracking label.