- Catch member since June 2019
- Seller rating
- Approved online Catch seller since June 2019
The best range of quality electronics at affordable, unrivalled pricing, combined with class-leading customer sales and support
All sales are final unless items are found to be damaged or defective.
The buyer is responsible for the compatibility of the product.
We offer a 30 days 'Change of Mind' or 'Incorrect Purchase' return requests on products that are unused, unopened and the tamper seal, if present, is not broken; otherwise, we reserve the right to reject these return requests as abided by Australian Consumer Law. A 15% restocking fee with a min charge of $10 and a max of $80 + a Handling fee at our discretion may apply if we elect to approve a return under these circumstances.
For orders where tracking shows that attempted delivery was unsuccessful and the parcel is subsequently returned to sender, we will charge a re-delivery fee to re-deliver the order, or a restocking fee if the customer elects to cancel the order.
DOA (Dead on Arrival) items must be reported within 14 days from the received date. Upon return of the faulty item and confirmation of the fault, the buyer may elect for a replacement or full refund.
Items intended as gifts or otherwise should be inspected for physical damage as such claims beyond the DOA period will be rejected.
No refund or replacement will be issued until we have received and assessed the returned product, and the fault has been confirmed.
You are responsible for inspecting the product received from Elite Electronics upon arrival. Where products are faulty or damaged upon delivery, photographic evidence of the damage must be taken and emailed to us within 24 hours of delivery. Couriers will refuse transit damage claims beyond this time frame.