- Catch member since May 2021
- Approved online Catch seller since May 2021
Esold Australia Pty Ltd was founded in 2010 by a small group of people with many years of experience in the online retail industry. We are 100% Australian owned and operated, based in Melbourne. We offer a wide range of Home and Living Products. We are committed to providing you with excellent customer service and quick response times. We pay attention to every part of customer feedback we receive, and provide instant assistance where needed.
Change of mind:
Esold Australia will provide a 14-day money back guarantee*. If you are not satisfied, or changed your mind about your purchase, you may request to return the item(s) within 14 days from the invoice date at your expense. The item must be returned with all the original accessories, packaging and not used.
Dead on Arrival (DOA) or Faulty Item Cases: Esold Australia will provide a 14-day return policy from day of invoice on all items; if the user finds that the item is not as described or damaged due to insufficient packaging/dead on arrival (no fees will be administered).
Warranty Claim and Returns Procedure:
In the event of returns due to warranty claims, DOA or money back cases, the customer will be required to contact Esold Australia via Catch messages to obtain an RMA case number. Afterwards, you will be asked to send the item back in its original packaging with all contents. For warranty cases only, the return postage fee will be shouldered by the customer. Once item has been received and inspected, a refund of payment or replacement (if applicable) will be processed back to the customer.