- Catch member since April 2021
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Seller Score70.9%
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Seller rating
Seller Score70.9%
- Approved online Catch seller since April 2021
Exyon is proudly Australia owned and operated with over 25 years of combined experience in retail and sourcing. We strive to source and offer the best deals on new and refurbished branded products. We have multiple warehouses located in Melbourne and Sydney.
Every demo and refurbished device undergoes a rigorous, industry leading inspection process to ensure 100% functionality. These devices cleaned and unlocked to all Australian Networks and backed by warranty. We provide tax invoices for all purchases.
In addition to sales guarantees, we aim to provide the finest and most professional customer service to every single one of our customers. Our staff is dedicated to service and passionate about what they do allowing you can buy with confidence.
If you’re not 100% satisfied we want to hear from you - Refurbished Devices come with a 30-Day Satisfaction Guarantee
If at any time within the first 30 days from purchase date you are not completely satisfied with your device please contact us to obtain a Return Authorisation Number along with instructions on how to ship your device back to us. Once received and inspected, we will facilitate an exchange.
Please Note:
- IMEI will be validated against the IMEI shipped. Returns will not be accepted on mismatched IMEI’s
- We will not accept a returned device that is iCloud or Google locked.
- Please ensure your device is factory reset and powered off prior to shipment
Warranty:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This excludes faults caused by the way the device is treated and/or used.
Prior to returning a device for warranty, please contact us to obtain a Return Authorisation Number along with instructions on how to ship your item back to us. Once received and inspected, we will facilitate a repair, refund or replacement
Please note that all return requests must be accompanied by photo and video evidence. We will not be able to process your return request without supporting documents. Your collaboration is greatly appreciated.
Please note that any Dead on Arrival/Damaged in Transit issues must be notified to us within 48 hours after delivery.
Please note, Warranty is void and will not cover below:
- Physically damaged
- Software that has been tampered with
- Water damage
- Unauthorised repairs (3rd party repairs)
Change of Mind:
We accept change of mind within 14 days from delivery as long as the item is returned in the original condition as new and are not used, worn, or opened and have all original packaging and tags intact including any package seals being unbroken and not damaged in any way.
Please feel free to send our team a message with any questions you may have as we are here to assist.