- Catch member since December 2017
- Approved online Catch seller since December 2017
We are seeking the most creative design, based on your needs and for your convenience, and enrich your home life, work-life, family life, social life and busy life on the go.
Product Returns and Exchanges
14 Days Refund Return Policy:
The item must be returned in its original re-saleable condition with all tags and packaging (ready to be put back on the shelf).
The item must NOT be opened, used or damaged, and must be in perfect condition when returned.
You must NOT stick or write anything on the item itself or its packaging. Please only write or place postage stickers on the outer postage packaging.
30 Days Delegation of Authority (D.o.A) Warranty Policy:
If the item diagnosed as faulty:
Replacement. We will ship a replacement of the same product, or an equivalent model with your postage refund. You must present the original postage receipt, or the postage will follow our shipping cost standard on the specific product.
Repair. You may have the product repaired with your postage refund. You must present the original postage receipt, or the postage will follow FancyLife shipping cost standard on the specific product. However, once you choose this option, you may not request replacement.
Refund. This option is only available if an equivalent replacement or repair cannot be provided. We may offer a refund at the original purchase price (excluding freight) and your postage.
If the item is diagnosed as not faulty:
You will have the item back to you again by self-pick-up or shipped on your own cost. Cost will follow our shipping cost standard on the specific product. Further, if we determine that you have misrepresented a returned product’s condition and that the product is not faulty, we may impose up to a $35 handling fee.
Standard Warranty Return Policy:
If the item diagnosed as faulty:
Replacement. We will ship another of the same product.
Repair. You may have the product repaired. However, once you choose this option, you may not request a replacement.
Refund. This option is only available if an equivalent replacement or repair cannot be provided. We may offer a refund at the original purchase price (excluding freight).
If the item diagnosed as not faulty:
You will have the item back to you again by self-pick-up or shipped on your own cost. Cost will follow our shipping cost standard on the specific product. Further, if we determine that you have misrepresented a returned product’s condition and that the product is not faulty, FancyLife may impose up to a $35 handling fee.