- Catch member since April 2018
- Seller rating
- Approved online Catch seller since April 2018
Proudly Australian Owned and Operated. We strive to source and offer the coolest and most desirable Tech products to Australians all over the nation.
Our stock ships out of Sydney Australia and we use Toll Priority Nationwide on most orders to ensure fast lead-time.
We invite all our customers to reach out for any queries or issues, we would be more than happy to assist (email@example.com).
We are not required to provide a refund or replacement if you change your mind.
But you can choose a refund or exchange if an item has a major problem. This is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase—e.g. your receipt.
Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business for goods purchased if the goods are faulty, not fit for purpose or don't match description.
Please note that all return requests must be accompanied by photo and video evidences. We will not be able to process your return request without supporting documents. Your collaboration is greatly appreciated.
Please note that any Dead on Arrival/Damaged in Transit issues must be notified to us within 48 hours after delivery.