- Catch member since July 2021
- Seller rating
- Approved online Catch seller since July 2021
Fresco Market offers a great variety of specialty grocery items and bulk deals on your favorite products.
Claims must be submitted within 5 days from receiving your order.
If we have supplied you with an wrong item in error (either wrong brand or size or flavour), we will arrange for the item to be picked up or to be posted back to us. We will issue a refund once the wrong item has been returned to us in a good state and unopened. If you have used the item or thrown it away we reserve the right to reject your claim for a refund. Please note product photos may vary slightly from actual item due to rebranding or relabeling.
If we miss packing an item with your order, we will provide full credit or refund on the missing items.
Change of mind
If you had an item delivered that was ordered by mistake or changed your mind about it, you need to send the item back to us unopened and untampered with within 14 days of receiving the item. Postage to send the products back is to be paid by the buyer. Request for refunds on fresh produce, chilled items, frozen items and pre-ordered items will be automatically denied.
For all returns and replacement enquires please contact us via Catch Messages as soon as possible. We will respond quickly with instructions on how to return items to us.