- Catch member since April 2018
- Seller rating
- Approved online Catch seller since April 2018
Operating out of our Melbourne warehouse, we stock the largest range of board games, trading card games (TCGs) and related products. No matter what genre, our goal is to have the right game for you.
Gameology offers the option to refund provided you meet our return conditions and the statutory rights guidelines as set by the Australian Competition & Consumer Commission (ACCC).
If you have met all requirements and conditions our customer service team will process your refund and notify you once this has been processed. PayPal now offers refunds on return shipping fees, see below for more details.
For returns requested due to change of mind or not reading through the listing completely, the return postage and initial postage will be covered by the buyer, even if it is free postage item. The returned item must be the brand new condition as received and sealed.
If your item is faulty.
We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, please contact our customer service team. They will guide you through the returns process and help resolve the problem as quickly as possible. We also request that you take a photo showing the defect/fault, which will speed up the returns process.
PayPal Refunded Returns
PayPal now offers refunds on return shipping fees of up to $45 per return and 8 returns per year. You must have this activated on your PayPal account prior to purchase.
Any refunds will be processed via the original form of payment:
PayPal: Your refund will be credited to the same account your payment came from.
Credit Card: Your refund will be credited to a bank account designated by you.
Please note funds make take a few business days to clear after refund confirmation.
Refund Process Time.
Returns generally take 2-5 business days to reach our warehouse. Once received, your return request will be processed within 1-3 business days. For refunds, please note that your financial institution may need an extra 3-5 business days to clear the funds back into your account.