Gameology Profile

  • Catch member since April 2018
  • Seller rating
    Gold Seller
    98.4%
  • Approved online Catch seller since April 2018

Born in Melbourne by board-game addicts, we’re a team obsessed with the industry – and it’s that passion makes us great at what we do!

Here at Gameology, we believe there is no better way to bring people closer than to put down the screens and immerse yourselves in a fantastic game together!

Whether you love delving into the precarious world of Dungeons & Dragons or getting lost in the forests of Everdell, we have the largest and broadest selection of board games, trading card games (TCG’s), collectables, novelties and more to satisfy every need.

We believe our amazing gaming community is only continuing to grow and that everyone should feel welcome to join in the fun!

OUR PRICES:
As a one-stop-shop for the best and brightest games from across the globe, our valued local and international customers can rest assured we will always endeavour to offer the best prices on all of our premium products.

OUR SERVICE:
We pride ourselves on our excellent customer service. Want to know whether we can get a particular game in stock? Need a recommendation for dad’s birthday in two days? Just want to chat all things gaming? No query, question or quandary is too difficult for our team to assist you with!

So what are you waiting for?! Let’s help you get the most out of your gaming experience, today!


Return Address: Gameology Pty Ltd, 12 Eileen Rd, Clayton South, VIC 3169

CHANGE OF MIND:
We will happily provide a refund subject to the following conditions:
-The products being returned are in sealed, unused and re-sellable condition
-Proof of Purchase accompanies the returned product
-The request for return is within 30 days from the date of delivery
-The product is not a Trading Card Game (TCG)
-Any return postage is to be covered by the customer

All returns will be carefully inspected by our staff upon receipt into our warehouse to ensure the above conditions are met, prior to approving an online refund. It is an expectation that our customers advise us of any issues relating to their order prior to returning the product to us for consideration. Any returns deemed non-complaint with the above conditions will consequently not be eligible for a refund, the product will be considered abandoned and we will dispose of it. Please note: we are currently unable to process any exchanges via post.

FAULTY PRODUCTS:
Defective items include (but are not limited to):
-Broken parts
-Missing parts
-Manufacturing inconsistencies
-Damage sustained during delivery
Defective items do not include:
-Products specified as a random assortment of potential items where a specific item was not received
-Products which include cards subject to a random draw, including TCG products.

If you have received an item you believe to be damaged or defective, please contact Customer Care via the message function within 30 days of the date of delivery, providing:
-Proof of Purchase
-Order Number
-Photographic evidence of the defect or damage, including the state of packaging, where applicable.
If we determine the product you have received is indeed faulty, you will be entitled to one of the following remedies:
-A replacement of the faulty part (including postage paid by us, where applicable)
-A replacement of the entire faulty product (including postage paid by us, where applicable)
-A full refund of the purchase price for the affected product (including postage, where applicable).
Gameology will always work with you to fully understand the extent of your inquiry and to deliver an appropriate and satisfactory resolution for you.

RECEIVING INCORRECT OR ADDITIONAL PRODUCTS:
In rare cases, you may find you have received an incorrect or additional item in your delivery. If this occurs, please contact Customer Care via the message function as soon as possible, providing:
-Your Order Number
-Details of the issue encountered
-Photographic evidence of the products received.
We will assess and work with you to resolve any such issues in a timely and efficient manner.

ORDER CANCELLATIONS OR AMENDMENTS:
Gameology offers the option (but cannot guarantee) to either cancel or amend an order placed, subject to the following cut-off times, in-line with maintaining our dispatch guarantees:
ORDER PLACED BEFORE 8am (MEL TIME) - NOTIFY BEFORE 8am THE SAME BUSINESS DAY
ORDER PLACED AFTER 8am (MEL TIME) - NOTIFY BEFORE 8am THE NEXT BUSINESS DAY

Please contact Customer Care via the message function urgently, including the following information:
-Your Order Number/s
-Your specific amendment request – including a full and correct address and/or any additional product names, or
-Your specific cancellation request
Any requests made outside these cut-off times will be unable to be accommodated and will be subject to our Change Of Mind Return Conditions, above.

RETURN TO SENDER:
If an order is returned to our warehouse due to an error on part of the customer, including (but not limited to):
-Failure to collect from Post Office or Drop Location within courier hold timeframe, or
-Providing incorrect or incomplete delivery address at checkout,
-Refusing any applicable customs fees,
the order will be refunded and re-stocked into our warehouse inventory, less the following charges:
-The shipping cost already paid by the customer on ordering
-The standard $10 RTS fee we incur from our couriers as a result.