- Catch member since November 2018
- Seller rating
- Approved online Catch seller since November 2018
GoodDrop is an Australian owned and operated business that supplies premium, hard to find, collectable spirits, as well as an extensive selection of popular alcoholic beverages all for highly competitive prices.
Our Returns Policy includes the rights you have under the Australian Consumer Law and provides you with additional benefits in addition to those rights, because your satisfaction is important to us. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If in the event your purchase is faulty, damaged or breaches a consumer guarantee we will refund your money or exchange the product upon presentation of your proof of purchase, photographic evidence of proof of damage, and if requested by us, the product must be returned to us. If your purchase incurred a delivery fee, then we will cover the cost of delivery for the return. Please allow up to 5 business days for your refund to be processed after the product has been received.
CHANGE OF MIND
Change of mind returns are accepted if the following criteria is met; the item must be in a re-saleable condition. Meaning it is undamaged, new, unused, unopened and has all original packaging and tags intact (including packaging seals, if any, being unbroken). If this criteria is met, the customer must submit a return request within their Catch of The Day account. Please note the customer is responsible for the return shipping cost and once the goods are returned and assessed against the return criteria, a refund will be issued for the goods only and not the initial shipping charge. If the goods are returned and do not meet the above criteria, including if it is damaged in transit on return to us, a refund will not be issued and the customer would need to pay for the re-delivery of the item if they wanted the item to be resent.
If your order has been dispatched and you want to cancel the order, request a return to sender during transit or at receipt of delivery, or do not collect your goods from the Post Office within 5 business days, a $20 return to sender fee will be subtracted off your refund total. The return to sender fee covers the fee charged to us by Australia Post to return goods once dispatched. Please ensure your order details are correct prior to purchase as we cannot make any changes to the order once it has been dispatched from our warehouse.
If you receive a delivery with broken or damaged bottles, contact us within 24 hours of delivery. You will need to take photographs of the damage, including how the parcel arrived, delivery packaging and item damage. If the damage occurred during transport and delivery, an online enquiry will be placed with the carrier for investigation. A replacement or refund will be provided once the carrier response has been received. Please note this can take up to 5 business days and at times this can be extended pending investigation. We cannot guarantee a replacement or refund will be issued if you fail to notify us within 24 hours of receiving your order. Risk of damage, loss or deterioration to product passes to the buyer upon delivery and therefore no replacements or refunds are offered for products that are damaged after delivery or are not reported as damaged within 24 hours of receipt of goods.
All items are insured during transit to cover non-delivery. If your parcel has not been received and it is more than 3 business days past the estimated delivery timeframe please contact us so we can directly follow up with the carrier to obtain updates on your behalf. Please be patient during the investigation period as we need to confirm your order has been lost or damaged before we can issue a replacement as it may have been misdirected and still on its way to you.
Your parcel is not covered by non-delivery insurance when;
Your delivery address is to the nominated delivery address as per your order details and tracking shows that it has been delivered and signed for.
If you are delivering to a business address, anyone who receives mail will be authorised to sign on your behalf. The carriers do not seek out the individual inside a business address to sign for the goods.
It is outside of 30 days from date of dispatch.
Parcels not signed for at the delivery address will not be insured against loss or damage.
If you claim to have not received your parcel and tracking shows that your parcel has been delivered to your address and signed for by you, we will request a copy of your driver's licence to submit as proof of non-delivery. Replacements or refunds will not be issued until the investigation with the courier has been completed.